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RM 633
Breakfast included
ibis Styles
RM 667
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RM 666
Breakfast included
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bendabest

Little bit disappointed

3.0 of 5 bubblesReviewed 11 Oct 2020
Arrived at hotel. Staff were friendly and at checkc in told our rate included breakfast, this caused issues the next morning. The room itself was clean with a good bed. The bathroom i had was a little small, the shower leaked and the shower head not that clean. Also the hotels hot water couldn't cope in the morning and was only luke warm not hot at all what was disappointing. At breakfast I went downstairs and firstly was rudly sent to the other room where there was a big group of students. We explained we were inpedenent travellers but they staff were rude and not listing. After more staff came over we explained and they asked us for our room numbers and then told us we didn't have breakfast, contradicting what they told us a check in. The staff at breakfast were rude and could of dealt it better. Overall an averge hotel with a few issues. A little disappointed.
Date of stay: October 2020
Trip type: Travelled with friends
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Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal, responded to this review
Responded 12 Oct 2020
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Ivano Ferazzoli, Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (867)
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25 - 30 of 868 reviews
Reviewed 30 September 2020

Receptionist-Alessia-watch out,unpleasent and fighting,high Ego(not being towards Guests)bad experience,the rest of Staff is ok and nice

Stayed 10 night at the hotel as couple for holiday

Breakfast-every day the same(10 days:-(...)ham/cheese,rolls,and croisants(no scramble eggs,no sausage,no hot breakfast) not recommended with longer stay

We took full board- but realised no drinks included with Meals(had to pay extra) not good

Coffee only 1 shot with brekfast

No swimming pool
No hot bath

Location not good for beach/swimming as there is none nearby

Overall impression-3/5

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank Eutanas444
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal, responded to this reviewResponded 30 September 2020

Dear Eutanas,

Thank you for taking the time to tell us about your experience at the ibis Styles Palermo Cristal.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ivano Ferazzoli, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2020

Great location, very professional and kind staff.
Breakfast could be improved (Covid has forced to abandon the buffet).
TV is very small, nobody is more accostumed to this size (we actually did not watch TV).
Electric socket in the room are 'rare' and not well positioned.
In the end, a very good price-quality ratio.

Date of stay: September 2020
    • Value
    • Location
    • Service
2  Thank Franco M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal, responded to this reviewResponded 30 September 2020

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Ivano Ferazzoli, Direttore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2020 via mobile

Good location. Clean room. Walking distance to most place of interest in the city. Good wifi connection. No English TV channels. Front desk staff not very friendly. Many restaurants and high end shops in the area. 20-30 minuts walk from the central station.

Date of stay: July 2020
Trip type: Travelled on business
3  Thank PhilipYos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2020 via mobile

A superb location in Palermo. Very kind staff. Breakfast is great. Room and beds are comfortable. Bathroom could be renewed renovated. A little oldish style of late 90’s. No foreign tv channels. And small screen size.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank dr_szucs_gabor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal, responded to this reviewResponded 20 February 2020

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Ivano Ferazzoli, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2019 via mobile

Great location, went to watch the football and was within walking distance of the stadium. Easy to walk to most attractions but the hotel probably requires an update. It’s fit for purpose for a short break and breakfast was good, particularly the cannoli 😃

Date of stay: November 2019
Trip type: Travelled as a couple
3  Thank azzurridavide
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal, responded to this reviewResponded 3 December 2019

Dear Guest,

thank you for your kind words and review! Hope to have you back for your future stays,

Kindest Regards,

Ivano Ferazzoli, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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