Dear Mr Alan S,
we thank you for choosing our property and for sharing this review, and quite a good one indeed!
I am actually at a loss though about what to say about the very subjective title you have expressed on our rating - why choosing to present your personal opinion (which you are 100% entitled to) as if it was an objective statement, and on which grounds - considering I do not expect you to be aware of the actual star rating system in our region. Please consider how misleading this can be.
I am very happy that you have appreciated and enjoyed most aspects of our service - as to taps, I would be curious to learn more about why you think they were a joke, as they are just common taps as you would find anywhere in Italy.
The hotel, just to share more details with other readers, in located in the heart of the centre of Palermo, in the shopping and entertainment neighbourhood - a short walk to the old town and 20 min from its core. As a matter of fact, it is the Norman Palace which is located on the edge of things, still the walk you need to have to reach it from anywhere is a lovely one, as to reach it you cross the whole city centre.
As I said at the beginning, we are very thankful of your expressing your opinion on your recent stay, and would love to welcome you back on your next visit to Palermo.
With my kindest regards,