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Angela D
Catterick, United Kingdom

Great trip

Review of Hotel Tonic
4.0 of 5 bubblesReviewed 2 Sept 2023
We stayed at this hotel for a week, I chose if for the location as rated by other travellers, and it did not disappoint. The location is amazing, so close to everything. The room we stayed in was quite small, but it was very clean and cleaned every day. The reception staff were amazing and really helpful. If we come back to Palermo, would definitely stay here again.
Date of stay: August 2023
Room Tip: Ask for a not too small room and check if the fridge is working.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Jessica T, Servizi per gli ospiti/front office at Hotel Tonic, responded to this review
Responded 2 Nov 2023
Dear guest,
many thanks for staying with us on the occasion of your trip to Palermo and for taking the time to post this nice review.
We are pleased to know that the hotel met your expectations, thanks to the central location in the heart of the city, the cleaness of the rooms and the kindness of the staff.
We are thrilled to hear that you would like to come back and we truly hope to see you soon!
Best Regards,

Jessica
Customer Care
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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8 - 13 of 969 reviews
Reviewed 13 July 2023

Great location in a clean large double room, shame only one air conditioner worked though and was not fixed or even had a fan to help with the heat after bringing to their attention. Lovely breakfast options and timeframes unfriendly staff though.

Room tip: Make sure air conditioner works before unpacking
Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Christine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica T, Guest Services / Front Office at Hotel Tonic, responded to this reviewResponded 2 November 2023

Dear Guest,
thank for choosing the Hotel Tonic and for taking the time to share your experience.
We are pleased to hear that you loved the hotel location, that you enjoyed our breakfast and that you found the room large and clean. We are sorry for the inconvenience with the air conditioner but at the same time we are pleased that you talked to us about it in time to allow us to resolve it. Our maintenance technician is always available to help guests with any kind of trouble in the rooms as well as the reception staff. In this regard, we are sorry to read that you found the staff unfriendly. We have a very nice team, friendly and professional, who truly care about the well-being of our guests.
We hope you to come back in the future.
Best Regards,

Jessica
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2023

Situated in the city centre this was an ideal jumping off place to start exploring Palermo. The room was spacious and spotless and furnished with a refrigerator and tea making facilities. The buffet breakfast was also excellent. The staff were very helpful in arranging wakeup call and transport to the airport.

Date of stay: July 2023
Trip type: Travelled with friends
1  Thank Margaret W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bartolo Carapezza, Direttore generale at Hotel Tonic, responded to this reviewResponded 2 November 2023

Dear Guest,
thank you so much for choosing our hotel on the occasion of your visit to Palermo and for taking the time to share this nice feedback.
We are delighted to hear that you loved our hotel and services as well as our location in the heart of Palermo.
We are also happy and proud to know that you found the staff very helpful. We do our best to make your vacations as comfortable as possible.
We hope you to come back soon!
Best Regards,

Jessica
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2023 via mobile

Room for twin share comfortably. places to hang towels and washing.
Kettle, hair dryer and generous supply of towels. Small bathroom but everything worked well. Basic breakfast. Short walk to main sights. TV did not have English channels. Air con. Efficient.

Date of stay: July 2023
Trip type: Travelled with friends
Thank Trail37558825307
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bartolo Carapezza, Direttore generale at Hotel Tonic, responded to this reviewResponded 2 November 2023

Dear Guest,
many thanks for spending your holidays with us and for taking the time to share your experience.
We are thrilled to know that our hotel and service met your expectations and that you had a great time with us.
We truly hope to see you again in the future.
Best Rehgards,

Jessica
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2023

Paid for two nights with Chase points. Stayed one night and moved on. I don't usually blow points off like that but I wasn't feeling the city or the hotel. I'd give this hotels 2 stars at best. I guess it has a central location if you want that - but central to what I'm still trying to figure out. There is no free parking or paid "on premises" BTW.

Room tip: Minimal and basic vibe.
Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Karen R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Je T, Altro at Hotel Tonic, responded to this reviewResponded 20 June 2023

Dear Customer,

I am sorry but I do not think that you stayed here with us at the Hotel Tonic, there is nothing in this review that proves that. Our hotel is in the real city center, all our guests love it as you may read in all the reviews. So we really don't understand your comment about the location. Have you really visited Palermo? Moreover, these points you mention, which you would have spent and wasted, I guess it was your choice, I don't see what fault we should possibly have.
For the future, I suggest you to inquire first about the city you want to visit, about the hotel and to provide further information, possibly useful, if you decide to leave a review.
Best Regards,

Jessica
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2023 via mobile

A well run, clean and friendly hotel in a very central area of Palermo. A great commencement to our two week holiday in Sicily.
Compliments to Giovanni, who organized our transport from airport to hotel after a 30 hour flight from Australia and in particular, Danila who, at the last minute had to allocate us a smaller room due to an unforeseen medical emergency on the first night however followed up with a suite upgrade for the following night, complimentary breakfasts on both mornings and a complimentary bottle of wine.
Customer service par excellence.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Je T, Altro at Hotel Tonic, responded to this reviewResponded 23 May 2023

Dear Guest,
thank you so much for staying with us on the occasion of your trip to Palermo and for taking the time to share your experience.
We are thrilled to know that you had a great time with us and that you truly enjoyed our hotel and services. We are very proud to hear that our staff really took care of you, making your stay more pleasant and remarkable.
Thank you again for this lovely feedback, we do appreciate it.
We wish you an amazing holiday in Sicily and we hope you to come back here soon!
Best Regards,

Jessica
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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