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David J
Cambridge, United Kingdom

classy, great location

3.0 of 5 bubblesReviewed 12 May 2019
Stay would have been much nicer if they'd had the air con operating. As it was sleeping with an open window was a challenge given the mid night traffic Good enough otherwise and a very pleasant breakfast.
Date of stay: April 2019
Trip type: Travelled as a couple
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (1,304)
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7 - 12 of 1,304 reviews
Reviewed 6 May 2019

This hotel has a great central location that allows you to walk and see much of the city. The rooms were very nice other than the lack of air conditioning (at least in April), requiring sleeping with the windows open which is not ideal from a safety perspective. The wifi was spotty depending on your room location. The breakfasts were outstanding. The staff was very nice but hampered by slow/dated computers (for check in/out, room charges, etc).

Date of stay: April 2019
3  Thank Bubbie19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2019

Our room was on the 3rd floor - a long walk from the one and only elevator. March 22 so Air Conditioning did not work. Windows were large in the ceiling. The windows and blinds open by switches on the wall. When we got the windows open we were able to cool the room and no pigeons flew in. Pillows were thin. We had to call reception for another bath towel. The WC refill was very slow - you had to wait awhile to reflush. Operating the shower was tricky. On/off was one level and the other adjusted the temperature. The plug in the bath was controlled by a rotary dial. The carpets are getting very warn. Lots of hot water. Good breakfast.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Blake W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2019

This poor excuse for a hotel is a joke. Dirty, old, tired and with stained furniture it is an embarrassment to the accor name. At 185 euro per/night in the off season, it is an absolute joke. The so-called suite - apparently one of the best rooms in the hotel - also smelled. My partner's asthma was impacted immediately. The room had not been cleaned properly and the furnishings/furniture had not been updated in at least three decades. The staff were unhelpful and bordering on rude. We cancelled our stay, we were planning a week, and had to go elsewhere. We have then had to fight to get our money back (we booked direct with the hotel so there were no booking agent issues) and are still fighting. As it stands, we have received only a partial amount back. We have the appalling state of the room we were offered on video. Happy to share with those interested.

Date of stay: January 2019
3  Thank Sydney_JT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2019 via mobile

Stayed for business on NYE. Sicily is obviously awesome. The hotel though was not awesome. It seemed to be in a state of disrepair. In some cases things where quite literally falling apart. My biggest regret though was the food. I was very excited about the thought of some fantastic Sicilian food to see out 2018. Unfortunately what I got was a re heated bunt on the outside and cold on the inside piece of Lasagna, that tasted of off fish, with a side show of stale bread, washed down with some mediocre Merlot. It may have been the worst meal of 2018.

Date of stay: December 2018
Trip type: Travelled on business
4  Thank olek194
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2018

Visited on a tour around Sicily. Great hotel, old but excellently furnished with spacious, well-equipped rooms. Whole hotel spacious and fantastic. The best Mercure for some time but all were excellent.

Room tip: All seems good, ours had a city view but was quiet
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank PhilipT411
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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