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Booking.com
RM 783
Fully refundable before Sat, 1 Jun
Breakfast included
Mercure
RM 783
Fully refundable before Sat, 1 Jun
No prepayment needed
travelup.com
RM 695
Breakfast included
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malcolm e

3 night stay

4.0 of 5 bubblesReviewed 9 Feb 2020via mobile
Perfect location. Very helpful and friendly staff, particularly the front desk. Good breakfast selection. Clean and nice room; the only fault we had with the shower was put right within minutes. I would recommend the hotel.

However, our room (209) was let down by the noise from the street. So much so that I thought the window was open! Although it was double glazed, it was much less effective than it should have been. I would still go to this hotel again though.
Date of stay: February 2020
Trip type: Travelled as a couple
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Reviews (2,497)
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Reviewed 12 January 2020

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel.
the quality of the breakfast was poor.
the room was very nice but there was a lot of noise in the morning

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank jkalok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaStancato, Direttore generale at Mercure Palermo Centro, responded to this reviewResponded 16 January 2020

Dear Guest,

Thank you for taking the time to share your feedback.t.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Andrea Stancato
Direttore/Manager

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Reviewed 3 January 2020

We had an amazing experience at this hotel. We stayed on the top floor, which had some fantastic views. The rooms were fairly well appointed and comfortable. The hotel was within waling distance of everything. Staff were all friendly and professional. Breakfast was solid and the staff helped us park our massive camper van in a nearby garage, then brought it to us when we checked out. We were very pleased!

Room tip: 8th floor rooms are much nicer then the ones below.
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank notb4mybeer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaStancato, General Manager at Mercure Palermo Centro, responded to this reviewResponded 4 February 2020

Dear Guest,

Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Andrea Stancato
Direttore/Manager

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Reviewed 30 November 2019 via mobile

Right between the more luxurious shopping district and the old center of Palermo we stayed in this very nice hotel. Good rooms, clean bathrooms, great breakfast and very friendly staff make this definitely a good choice at very decent prices

Date of stay: November 2019
Trip type: Travelled with friends
2  Thank franss646
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2019

Another reviewer was on point when he wrote, “Nothing seriously wrong with Mercure, but you might find better options more ‘centrale.’” I’ve been here two nights, and dislike this hotel. First, the shower is tiny—at an athletic 6 feet, I can barely fit inside. Second, breakfast is unremarkable. I usually eat yogurt, water, and cereal (though they have bread, salami, and cheese as well). I wish I’d have stayed at ibis Styles instead. (November 2019)

Date of stay: November 2019
Trip type: Travelled solo
2  Thank matthewrafat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaStancato, General Manager at Mercure Palermo Centro, responded to this reviewResponded 16 November 2019

Dear Mr Rafat,

Please allow us to thank you for your preference and for your kind reviews on google and tripavisor and etc ..
The opinion of our kind customers is of vital importance in order to continuously improve the quality of the service offered.

We regret to know that your stay is not entirely comfortable, nevertheless, please allows us to point out that the size of the rooms and their equipment are completely regulatory.

We regret that he did not express these observations during your stay because our staff could have provided for a free room change since the one in which he stayed was not to his liking.

Regarding breakfast, I regret it was not to your liking, but I assure you that we have a variety of cereals yogurt maybe you didn't like them.

About the "Do not distrub" , at the entrance of the room, where you put the card for the light there is a button that allows you to put a "do not disturb" sign outside the room, so that our staff don't disturb you.

The satisfaction of our customers is what animates all the staff of the Mercure Palermo Centro.

We hope to have you back as our welcome guest on a new occasion to stay,
with regard

Andrea Stancato
Direttore / General Manager

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Reviewed 9 November 2019

Our agent booked this hotel for us so - as unlike the rest of Italy - this was our first trip to Palermo and so we had no prior experience. the hotel is modern, clean and comfortable in all respects however there are a few "ifs and buts". The oddest one being we arrived on a Sunday by air from Florence and went looking for some lunch. The hotel restaurant was closed, so we went out. Everything was closed in the area, not even a humble bar. We went back to the Mercure and to the bar which was open and appeared to offer bar snacks We were told this was not possible.We decided then on room service only to be told that the "kitchen was closed". The hotel info sheet said not, but we were told this was wrong. We went back to the bar to drown our sorrows when further prodding produced a ham and chess sandwich. Very odd. Another guest travelling alone told us he was refused seating at a table for two in the restaurant (plenty of tables available)as this was a table "set for two and he was just one"...he was being directed to join other people at a larger table.until he insisted and was finally permitted to sit at a table for two. More odd behavior on the dining front. The staff are efficient and while not rude, they are not engaging. The area around Mercure is seriously grubby, making the hotel something of a clean oasis, but it is not as "centrale" as you might imagine, requiring a cab ride to practically anywhere of interest unless you'r keen on walking long distances. Nothing seriously wrong with Mercure, but you might find better options more "centrale".

Date of stay: October 2019
    • Value
    • Rooms
    • Service
2  Thank Gary E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaStancato, General Manager at Mercure Palermo Centro, responded to this reviewResponded 26 December 2019

Dear Sir,
Probably your review is for the wrong hotel, Mercure Palermo Centro is 5 minutes walking from the Massimo Theatre and 20 minutes from the Cattedral and the Royal Palace, it means for us to be in the city center.
Palermo have to biggest city center of europe probably that's why you think you need a taxi.
I hope you can have a very happy new year and come back to visit Palermo.

Andrea Stancato

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