Very good location and breakfast view is fantastic. The front entrance need a make up. The balconies are in really bad condition. Although the rooms are clean but not 100% comfortable. Near the train station and many tourist attractions. More
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Everyone talks about the rooftop terrace and bar and for good reason. It's spectacular! The location is also ideal for touring Palermo.
I thought the rooms were below 4 star standard, but there was a lot of construction and renovation in process, and I would not be surprised if the hotel looks a lot nicer in the near future. I would stay here again, at any rate.
Dear Robert K,
thank you for your good review!
We hope to see you again , when our restaurant will be open too to enjoy the view tasting some dishes.
Thank you again
Stayed for 3 nights. Room was OK with good bed but the stay in this hotel was made great by the quality of front desk employees and the magnificent view from the rooftop bar and breakfast area. On the front desk, Francesca, Greta and Enzo were incredibly responsive and helpful. A real bonus when staying in a complex town like Palermo. The rooftop bar and breakfast area was amazing with changing views between day and night. Very good service from friendly people.
Dear Mr Stuart,
many many , many thanks from all reception staff. Greta , me and Enzo are very glad to read your message and we hope to see you again soon.
With our sincerely regards
Not only was the rooftop venue very special, the attendants at the front desk and in the bar were helpful & kind. Our room though fronting on a busy street was relatively quiet thanks to interior shutters, insulated drapes, and new windows. The high ceilings and bathroom fixtures were all pluses.
Dear Guest,
me and the staff really thank you so much about your message. Your opinion is very important for us.
See you again
Our best regards
I recently stayed at the Ambasciatori for three nights. It was my second visit. I chose it based on the central location, a few blocks from the train station, a few minutes from the Quattro Canti, the Ballaro market, and walking distance to the Norman Palace & cathedral. I also love the night life in the back streets towards Piazza Marina. We had a lovely dinner at Garaffo in Piazza Marina one of the nights. The roof top bar is a huge amenity, although getting up to it would be difficult if you have any mobility issues as you have to go up stairs. But once up there the view can't be beat. It is a peaceful oasis and a great place to relax. Breakfast is also served there. The layout of the hotel is a bit quirky, but I found the staff to be efficient and helpful. The room was fine. In my twin room there were two beds, a mini fridge, bathroom had toiletries and adequate space. Shower drain was a little slow - I might have mentioned it if I'd stayed longer. Everything was clean and pleasant. We had a balcony. The main street is very noisy, but I enjoyed people watching. The windows are effectively sound proof if you close them. The breakfast was fine. I was very happy with my stay. You also do have to go up stairs to access the elevator, and the elevator is old fashioned. But this was not a problem for my friends and I.
Dear Mr palatino82,
what a nice descrition about us! Thank you!
Yes, we are close to our city main attactions and is very esy go everywhere.
I love too people watching especially if I am in another country, I like to look at all the people and their habits.It's very interesting.
Thank you about your opinion of our roof top terrace, and view, and breakfast.
We hope you will came again to enjoy our restaurant too.
Our sincerely best regards
Francesca
DO NOT RECOMMEND!
We stayed here for 3 nights on our honeymoon. All I can say is that anywhere would be better than here. Some of the staff at reception were very rude! On the second day the WiFi wasn't working at all on our floor. The lady at reception kept saying she would get her colleague to fix it... That didn't happen. Eventually we begged for a different room. She put us on the 6th floor. She did not help us move, instead gave us the key to go see if the WiFi worked there ourselves. Also my family is Sicilian and I understood most of what she said to her colleague about us. If I hadn't been sick I might have said something about that but I instead pretended to be a stupid tourist. Very rude!
The elevator only goes to level 5 so my husband had to get both bags up the extra flight of stairs. Also the elevator only fits 2 people and one bag at most. To make things worse the noise on that floor for all the people going up the stairs to breakfast in the morning was awful. The breakfast was very average. The only good thing was the location. Would never return!
Dear Mrs. Jennifer,
we are really sorry for your negative feeling about the reception staff.
We apologize for the inconvenience caused by the malfunctioning of the wifi on your plan, but when you communicated it, the colleague at the reception tried to solve the problem.
Initially she tried to restart the router, and often this operation after a few minutes, restores the line.
This time the problem was more serious, in fact we discovered that there was a problem with the manager in some areas of the neighborhood . So she found another solution for you, proposing a room change, at a time when there was no staff who could clean up the room you were leaving and therefore remained dirty.
But to solve the problem she preferred to leave it that way.
When the colleague suggested you go first, to check if the wifi worked in the new room and if you liked the room anyway, it didn't tell you to carry your bags by yourself ... in fact, even if at that time the colleague was not present, he would arrive later and he would have gone there later.
Regarding what you have heard her say, we are sure that even if you know Italian, you may have misunderstood what your colleague wanted to express, an indirect communication is easily misunderstood.
We are sorry that you were not very well, we could have helped you in this case too, with our trusted doctor who we often contact for customers if you had communicated it to us.
We understand your negative emotion dictated by a misunderstanding.
We hope, however, that you want to reflect on what happened and change your opinion
When communication is direct, it is obviously more realistic
With our best regards
