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Thanh T

Very good except for...

4.0 of 5 bubblesReviewed 4 Aug 2023
Very good experience ! Nice room and the rooftop was very enjoyable, thanks to the staff. Special thanks to Giorgia for her services, she contributed to make our breakfast experience notably pleasant !

The only issue would be one of the frontdesk staffer who was quite unpleasant...
Date of stay: July 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ambasciatori Hotel, Altro at Ambasciatori Hotel, responded to this review
Responded 20 Aug 2023
Dear Client, we are happy that you enjoyed your stay and our breakfast on our beautiful rooftop with Giorgia services. instead, it would help us to figure out what happened with one of our staff so that it doesn't happen in the future. In any case we apologize. Thank you for choosing us and for sharing your experience. We hope to see you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,542)
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9 - 14 of 1,543 reviews
Reviewed 3 July 2023

We loved it here! The rooms are very simple but clean, spacious enough, the staff friendly and helpful. A very central location.

The rooftop bar for breakfast, dinner or drinks is fantastic for its views, tasty food or sunset cocktails. The coffee was fabulous and our friendly barista Georgia was the best!

If we return to Palermo we would be very happy to stay again.

Date of stay: July 2023
Trip type: Travelled with family
Thank Walshfamily4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ambasciatori Hotel, Altro at Ambasciatori Hotel, responded to this reviewResponded 12 July 2023

Dear Mr Walsh, we are really happy that you enjoyed your stay and our beautiful staff. Thank you for choosing us and for sharing your experience. We appreciate that. We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2023

Great Hotel and Staff. We stayed 4 nights and it is easy walking to all the sights. Large room and bathroom. We have to highly recommend the restaurant for dinner.
The staff there are the best we have encountered in our travels and the meal was superb.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Duck7200
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ambasciatori Hotel, Altro at Ambasciatori Hotel, responded to this reviewResponded 25 June 2023

Dear Customer, we are happy that you enjoyed your stay and our services and staff. We really appreciate your words. Thank you for choosing us and for sharing your experience. We hope to see you again soon.

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Reviewed 10 May 2023

We loved Palermo despite our experience at this hotel. The hotel is in a great location but the person who works at the desk was unhelpful and unfriendly. She told us the gym was under construction and we couldn't access it, and then the next day, the other person told us it was not and gave us the key. She wouldn't get us an extra pillow when we requested it. The hotel is lovely, but after a long day of travel, you really hope someone welcomes you to their establishment. We spent 3 weeks in Sicily though, and every other place we stayed was amazing -

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank 83connies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ambasciatori Hotel, Altro at Ambasciatori Hotel, responded to this reviewResponded 22 June 2023

Dear customer, we are sorry to read about your experience. That day we were doing maintenance work on the fitness room and for this reason it was inaccessible. The next day the gym was already ready. We are very sorry, it must have been a misunderstanding. We hope to see you again.

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Reviewed 22 March 2023

Average property. This hotel has a lovely staff, very friendly, willing to help. Good location, close to the train station, and the main sites in Palermo. The rooms are dark, dingy. No bedside reading lamps. One elevator, but if you’re there when a tour group is leaving it might take awhile for the elevator to arrive. Hotel appears to cater to groups. Breakfast is basic, but there is enough to get your day started. Lovely roof top terrace.

Room tip: Ask for a room on the back, no view, but there will be less noise.
Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Silencegolden75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ambasciatori Hotel, Altro at Ambasciatori Hotel, responded to this reviewResponded 27 March 2023

Dear customer, we are glad that you enjoyed our staff, breakfast and our beautiful rooftop terrace. Instead, we are sorry you didn't like the room, next time we will try to assign you one of our renovated rooms. The lift is part of a historic building and is therefore a special feature of our hotel. We really hope to see you again in the future.

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Reviewed 11 October 2022 via mobile

I stayed in this hotel with Rick Steve tour for Two night. The hotel bathroom is so small that even one person can not take a shower with closed shower door, the drainage in the shower was not working so it would get clog, the towels are horrible like sand paper. I requested to change the room and they were insisting it is our standard room, finally after lots of argument since I was with Rick Steve tour , they accepted to change my room the next night, the first night after long flight that was my experience. 2nd night , my husband lost the room key during visiting the church and we find out when we arrived to hotel, the receptionist insisting that we go back to the church that we did with Rick Steve group which was 1 1/2 hour drive and find the key, I was keep saying we can not go back, after arguing for 10 minutes she gave the key , returning back from dinner she still insisting to find the key, finally she wanted to charge us 10 Euro for lost key. In general, I am not recommending this hotel to any one, the staff also are not as polite as other hotels in different part of Italy like Rome, Florence, and in general Tuscany area. Breakfast is also very average, breakfast is not close to any quality of other hotels with same category in different cities of Italy

Room tip: Do not recommend this hotel
Date of stay: October 2022
Trip type: Travelled solo
2  Thank travellerI572MM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ambasciatori Hotel, Altro at Ambasciatori Hotel, responded to this reviewResponded 18 October 2022

Thank you for sharing your experience with us, even though you perfectly know that it wasn't really as you described.
The room we assigned it was a standard room, which is the category you choosed once you booked your pretour, however we immediately proposed you to change room (giving an upgrade in deluxe on us) for the next days; since we were fully booked the first night we couldn't do immediately the change for this reason, but definitely no argue at all from our side.
The standard rooms are, of course, smaller, but everything else is simply a figment of his imagination and we regret this because we do everything to pamper our customers.
About the key, we provided you a second key streight away, but we politely invited you to check if the key was missing somewere or in your pockets, bag etc. It is a policy for most of the hotels applying a penality in case of damage in rooms or missing keys.
It's a cost for us and, but again we didn't ask you to go to a church one hour an half far, but if we new the name of the church at least I might have called them and check if the key was there. You finally told us it was for sure at the bus you took with the group, but after a check with the driver the key wasn't there either.
We invite you to share the experiences truth, because it's not fair garble..

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