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All reviews cakes third floor small hotel great shower every morning street noise first stop modern rooms central location stayed two nights exploring palermo the breakfast area fresh fruit teatro massimo paulo city minibar
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Reviewed 11 November 2020

Paolo and Antonella (the owners) are like your Italian family welcoming you home. We went there in October and felt very safe (corona wise): the staff applies very strict hygiene rules (disinfecting keys, breakfast is served in the room, staff is tested 2x/month for covid19,..). Due to a medical issue we had to stay longer in Palermo, and they went out of their way to help us by not only being extremely flexible with the multiple extensions of our stay, but even arranging an appointment for a covid19 test for me to be able to visit my father in the hospital. I am eternally grateful and wouldn't go anywhere else in Palermo, strongly recommend!

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
2  Thank Jasmien R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alma Hotel, Proprietario at Alma Hotel, responded to this reviewResponded 28 August 2021

Thank you very much for this wonderful review! See you the next time :)

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Reviewed 24 December 2019

We stayed in October, I started the review but got sidetracked with the rest of our trip. But I loved this place so much I wanted to finish it. As others have said, the owners, Paulo and Antonella, really make this place special and their staff take it up even another level. The building was a little bit of a surprise, with other hotels, bed & breakfasts located in the same building, but once we got up to the lobby, it was a really warm welcome. Our room was immaculate and looked just recently renovated. So comfortable and room was quiet, especially considering a busy city location, making it also convenient for sightseeing. Breakfast each day was amazing. As others have said, Antonella's cakes are incredible, as is the fresh coffee. Hopefully we make it back to Sicily and wouldn't consider staying anywhere else.

Date of stay: October 2019
Thank jcard2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ALMA_HOTEL, Proprietario at Alma Hotel, responded to this reviewResponded 27 December 2019

Thank you for spending time writing this amazing review!
We'll wait for you another time, our arms are always open :)

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Reviewed 13 December 2019 via mobile

As our introduction to Palermo, we asked a man for directions to the address of the hotel and he walked us several blocks to the door! The reception at the hotel was very warm and they were expecting us. Check in was seamless, the rooms were ready and the staff went over the top with restaurant recommendations and even a called to make a reservation! The restaurant, Locale was excellent, by the way. The rooms were spotless and well appointed. We each had a usable balcony where we could sit, drink wine and watch the busy Palermo street scene. The rooms were surprisingly quiet which points to extra attention to sound insulation. Paulo and Antonella were there the next morning to welcome us in the breakfast room. The breakfast was good with amazing pastries baked by Antonella. All staff made great recommendations for day trips and went a step further by printing out maps and train timetables. We recommend a tour of the Duca di Salaparuta winery in Casteldaccia, about 30 minutes away by train. Also, a longer trip to the Greek ruins in Agrigento was spectacular. Palermo Centrale train station was an easy walk and we found that most announcements were repeated in English. Palermo is a very walkable city, although a bit terrifying at times since few intersections actually have traffic lights. The hotel is a great central location for exploring different parts of the city. The hotel rate was an extremely good value for the wonderful service and great location. I highly, highly recommend a visit to Palermo and a stay at Hotel d’Alma. Our expectations were exceeded so grazie to Paulo,Antonella and their wonderful staff!

Date of stay: December 2019
Trip type: Travelled with friends
Thank quanto6314
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ALMA_HOTEL, Proprietario at Alma Hotel, responded to this reviewResponded 27 December 2019

We appreciate your lovely review!
It's a pleasure for us make you feel good and help you to discover our Sicily! :)
Thank you so much and we hope to host you soon.
Greetings <3

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Reviewed 12 December 2019 via mobile

The hotel itself is not noticeable. It’s on a building without names. We were at first felt bad and thought why we had booked this hotel. When we went into the room, the smell of freshener was a bit strong to allergic person like me. But overall, the hotel is good. Location is convenient. The room is clean, modern and newly renovated. We had a good sleep there. In the morning, we had breakfast on the third floor with the warm welcoming of the owners, Paulo and Antonella. They are very nice to all customers. They serve good cakes and very attentive and these make their hotel attractive! I love them! Thank you very much!

Date of stay: November 2019
Trip type: Travelled as a couple
Thank KongR38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ALMA_HOTEL, Proprietario at Alma Hotel, responded to this reviewResponded 27 December 2019

Thank you for this review!
It was a pleasure to host you, we really hope you'll come back! :)

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Reviewed 9 December 2019

ABSOLUTELY THE PINNACLE OF CUSTOMER SERVICE!!! Paulo & Antonella (the owners) are INCREDIBLE. Our stay in Palermo was unforgettable - and their incomparable warmth & welcome was a huge part of why we feel the way we do about our experience in Sicily. To say that their attention to detail & they way they went ABOVE & BEYOND anything my husband and I could have ever imagined. We were in Sicily for my birthday - and somehow, they knew. We hadn't mentioned it to them (my husband swears!) - and yet, I came to breakfast to be greeted with a piece of Sicilian Almond Cake w/ a candle served in the breakfast dining area. They made reservations for us for dinner that evening, and even let the restaurant know in advance that we were coming there for my birthday. As if that weren't enough, when we got back to our room after a FANTASTIC dinner at Donna Eleanora (their recommendation, by the way), we walked in to see a birthday card w/ 2 champagne glasses on the entry table - and, YES, there was a chilled bottle of champagne in the refrigerator for us. They were fantastic w/ the valet service provided by the hotel & always made certain our car was accessible to us at any time - including on the morning we left at 4:30am to catch our flight. Antonella even packaged up a breakfast we could take with us to the airport on the morning we left (she left it for us in our refrigerator during our last night while we were out to dinner), since we couldn't stay, due to the early flight, to have breakfast at the hotel that morning. I cannot say adequate words to express how special they made our stay with them. When we go back to Sicily (and we are already planning to return), we WILL be staying with them again!

Room tip: We had an exterior room with a balcony & really enjoyed that. Street noise would be an issue if you aren't used to city noises.
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank rsj12497
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ALMA_HOTEL, Proprietario at Alma Hotel, responded to this reviewResponded 27 December 2019

Many many thanks guys for the beautiful words about us, INCREDIBLE review!
The birthday is an important day and we are happy to have made it so special.
We send warm hug also by our staff and we wait you as soon as possible. <3

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