Just stayed there 3 nights in May 2018. Took 40 minutes to check in. No line but just slow service. Room was ok but no way to adjust temperature. Executive room had a view of concrete stairs. Staff was civil but nowhere near polite. They acted bothered all the time. No stamps, no mailbox, no ATM or way to get cash. Location is in the HOOD, I wanted to leave but this was our last and worst stop of a 2 1/2 week trip.
They tried to tell me it's a 4 star place, but barely 1. No business room or computer for customers to use. They can't do anything about the location but they CAN improve their customer service.

We booked a triple room with a balcony, because it was the last available. The main attractions of this room were the balcony and the high ratings because the room seemed small and chip from the pictures. When we get there, on the Reception it was a woman who took us to our room. We had a big and unpleasant surprise when we realized that the balcony is missing. Because she didn't speak English she called the manager. However, instead of recognizing his mistake he tried to convince us that our booking was made wrong because we didn't specify for the balcony in our reservation. We showed the amenities of the room on the hotel site and on the rental site where the balcony was specified in the room description. He was very rude, he said he don't care because he didn't make his own site!!!!! and he called to the site from where we booked and told them in Italian we are making him problems. It was a surreal situation because he didn't want to admit that he make a big mistake, actually he lied about his property. When he realized that we are not backing down he said he doesn't want, and I quote: "unhappy clients" and he just cancelled our booking by his own decision, he practically kick us from his "amazing" place. The only good part is that he didn't charge us for the first night.

Beware booking this hotel! When my ferry was canceled beyond my control, and I was able to provide evidence of this, the hotel staff arrogantly charged me the full price even though I was unable to arrive in Palermo, making a terrible ordeal all the worse. Awful service. I definitely do not recommend this establishment for people traveling through Sicily.