The hotel location is good, the bed comfortable and the shower worked well BUT there were a lot of shortcomings.
The room was tired and the balcony very tatty.The light fittings were insufficient. The main light was on the wall, hanging very low just above a table. It came out of the wall and the fitting was almost falling out. It was just held by one loose screw.On the first day we asked for an extra lamp because we were able to see to read in bed, nothing extra was provided.
We felt that the 'Bio' label was an excuse for poor quality fittings and service.
It was not like the photos on the website.

We booked after reading mixed reviews.
This is a city centre hotel set with large building with mixed retail and hotel use. There is a lift to the 7th (provided the door has been closed after departing the lift)
We arrived at 22:30 from the airport by car.
We had been provided with an access code for entry as the reception is only manned between 09:00 and 12:00 everyday. There is a very responsive WhatsApp virtual reception which I found to be excellent when I needed to contact them.
The room itself was clean and basic but had almost everything we needed (a complimentary tea and coffee tray would be nice).
There was a spa on the balcony which was uncovered when we arrived. We never used it as it looked like it had not been covered for a long time. There is significant road and city noise. I took earplugs, it was fine.
Excellent location to explore all of the sites in Palermo.

Close to Teatro Massimo, this hotel is comfortable and clean with spacious rooms and bathrooms. Very quiet and the city centre is one block away. No restaurant, no other services but Palermo has so many to choose from anyway. that you don't need in it in your hotel