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Franco

Great experience at Wagner hotel

5.0 of 5 bubblesReviewed 16 Jan 2024
Excellent hotel, great breakfast, superlative service by Davide and Alice. We highly recommend the experience . The hotel is in a great location in central Palermo. Near artistic sites, shopping and fine dining restaurants. Relationship quality price perfect
Date of stay: January 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this review
Responded 17 Jan 2024
Dear messinac2020,
Thank you for this nice review and for mentioning our breakfast staff, we will share it with them personally so they will keep up the good work!
See you soon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (852)
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Traveller rating
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19 - 24 of 852 reviews
Reviewed 15 January 2024 via mobile

The hotel is STUNNING and GORGEOUS it’s just outside the Palermo Theatre, the staff and I think it was the manager? HE WAS SUPER NICE, he would give me the more cheerful greeting every time I passed and also thank you so much for the free Room upgrade I LOVE YOU ALL AND THANK U FOR 10/10 SERVICE!!😍❤️❤️❤️❤️🔥🔥🔥💫✨

Date of stay: January 2024
Trip type: Travelled on business
Thank Viloxazine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 16 January 2024

Dear Viloxazine,
Thank you for sharing this nice review, we are so glad you appreciated our services. We hope to see you soon again!
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

This was our second stay at the Wagner and it was wonderful. The staff is quite remarkable. I would like to single out two "camerieri" for special commendation. Davide and Mohsin provide a level of service and thoughtfulness rarely encountered these days. Davide was always helpful, cheerful, kind and considerate whether at breakfast or in the evening at the bar. His professionalism was really first rate. Mohsin, his colleague, was equally attentive, helpful and cheerful. A true professional as well. The manageress, Gisella, should be commended for cultivating a work environment in which such distinctive service exists. Brava! I would like to add that the Front desk, especially Alide Calderone and Wim D'Hont were exemplary. They made us feel truoly "at home". We will definitely return to the Wagner our next visit to Palermo. Thank you all!

Date of stay: December 2023
Trip type: Travelled with family
Thank Todd L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 15 January 2024

Dear 528toddl,
Thank you for sharing this nice review about our hotel. We are so glad to see that you enjoyed another stay in our hotel. We will share the review with the staff you mentioned, they are looking forward to seeing you again to make you experience another excellent holiday!
See you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023 via mobile

Very good position , clean … room a bit dated and dark for my liking but charming and quirky… breakfast selection very very good .. poor Wi-Fi so very difficult to work .. but I was on holiday was just the odd email so not too much trouble .. I wish a kettle and some tea and coffee was provided in the room .. but I loved every minute thank you

Date of stay: December 2023
Trip type: Travelled with friends
Thank lloleper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 17 December 2023

Dear Iloleper,
Thank you for sharing your review and for the nice words you wrote about our services. We are looking forward to having you again for a next stay.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023 via mobile

From the reception, to the quality of our room, to the beauty of the entire hotel, this hotel was excellent and completely deserves the five stars it has. But what we really enjoyed were the friendly and helpful people. Sometimes at fancy hotels the people can be uptight and cold, but at Grand Hotel Wagner they were warm, generous with smiles yet still very professional. Davide in the bar and breakfast was especially welcoming and friendly.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank LightPacker813502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 15 November 2023

Dear LightPacker813502,
Thank you for sharing this beautiful review and highlighting the kindness of our staff. They all enjoyed making your stay memorable and we hope to see you soon again.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2023 via mobile

This is Old World Charm! The hotel is centrally located. Our bags were taken to our room by a bellboy in uniform with gloves.

I saw the maids in the elevator one morning with black dresses and white aprons. It made me feel like I was “At Breakfast at Tiffany’s”

There are 4 big sitting rooms on the main floor where you could meet your group of friends before an outing or to have an after dinner drink together.

We enjoyed our breakfast on the 4th floor. By the 4th day, they were bringing my cappuccino with an extra shot of expresso as soon as I sat down. I wish they cooked their bacon a little crispier. This was true all over Sicily. Fatty bacon just doesn’t appeal to me. Maybe it’s a European thing.

We felt very spoiled staying here.

Room tip: The decor is a bit gaudy, but that is part of the charm. The rooms were big and bathrooms were modern.
Date of stay: October 2023
Trip type: Travelled with friends
1  Thank notes4post
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 2 November 2023

Dear notes4post,
Thank you for sharing this beautiful review, it was a true pleasure having you as our guests and making your stay so confortable.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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