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martin elling
Paris, France

Don't use the valet service

2.0 of 5 bubblesReviewed 19 Mar 2024
The hotel is ok, but do not ask the valet service to park your car! I did, and I got my car back seriously scratched and dented and they denied any responsibility. Clearly not a place to return to.
For the rest the place is well located and the rooms are ok.
Date of stay: March 2024
Room Tip: Don't use the valet service!
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this review
Responded 25 Mar 2024
Dear P4824Zmartine,
We regret you had an unpleasant experience with the valet service, that you used during your stay, and we are very sorry this ruined your final score. Your car was taken to the parking area and returned as it entered, the valet checked the conditions of the car before picking it up and at the moment of bringing it back. Nevertheless we are sorry for this inconvenience and we hope to see you soon again in Palermo, seen that you liked the hotel and the rooms.
Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 852 reviews
Reviewed 14 March 2024

Loved this classic hotel in Palermo. The staff at reception are all very nice and happy to give a recommendation for where to eat and answer any questions. The rooms are absolutely beautiful with gold leaf a small balcony and other touches from a bygone era. The public areas look just like the pictures and are great for relaxing after a long day of seeing the city sites. We had the breakfast which has a lot of variety to choose from for any dietary needs. The make your own cannoli was an unexpected plus! The hotel is located within easy access to shopping and activities. We took the bus from the airport which dropped us a couple of blocks from the hotel so no car was necessary at all. We would absolutely stay here again on our return to Palermo.

Room tip: We had a very nice room on the 2nd floor
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank ontheroadagain800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 14 March 2024

Dear ontheroadagain800,
thank you for your very nice review, it was a pleasure having you as our guest. Thank you for your nice words, we are delighted that you enjoyed that much our assistance and services. Hopefully we will see you soon again in our hotel to make you live another wonderful experience in our hotel.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2024

What a wonderful old fashioned, but renovated hotel in central Palermo. A great location. Lovely staff. Room was very comfortable, bed comfy, plenty of towels, shower in bathroom. Great breakfasts! And lovely small bar area. Highly recommend it. One feels like one is in an historic hotel with warmth.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank b_relco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 6 March 2024

Dear b_relco,
It was a pleasure having you as our guest and making you feel so welcome in our hotel.
We hope to see you soon again in Palermo.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2024

The prices of this hotel are affordable, and it therefore attracts guests who don't really know what to expect from a 5 star hotel and what a proper 5 star hotel offers. Thus, the excellent reviews here are not to be trusted. This is not a 5 star experience, more like 4 star or really good 3 star.

Positives:
- Hotel has a great location and is near the main shopping/restaurant street of Palermo.
- The lobby/lounge of the hotel is really beautiful. Here you find old world charm, and it is in my view the main selling point of this establishment.
- Room service was good and rooms are clean and well maintained.

Negatives:
- Really bad: I had to ask them every day to open the gym for me as it is usually closed "for security reasons", as they said. This was cumbersome. Waiting at the reception for somebody to finally come and open the gym, which they advertise on their website. Furthermore, what this hotel calls "gym" and "wellness" is pathetic (see pictures). It is a very small room with minimal facilities. On the website, the hotel says I can train my strength there. Well, no. There are ZERO weight/resistance training possibilities available.
- The hotel doesn't really have a restaurant, only a breakfast place.
- Staff at breakfast mostly unmotivated and relatively unfriendly. Staff at reception not much better and not what you expect from a luxury hotel.

Don't go here if you are looking for a true 5 star luxury hotel experience. But already based on the prices, you should guess that this is not what you're in for here.

Room tip: Don't go here if you want to go to the gym.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Nico_H7788
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 2 February 2024

Dear Nico_H7788,
Thank you for your review and for the positive aspects that you experienced during your stay. We are sorry that you discredit the reviews of the other guests that stayed in our hotel, and that you found our staff unmotivated and relatively unfriendly, on of the strongest aspects of the hotel, as shown by many reviews received. Our wellness area is equipped with treadmill and cyclette and is an area for massages and treatments, we are sorry you didn't knew this in advance. We will take notice of your observations and try to improve our services so we hopefully will have the opportunity to make you change your mind in a future stay.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

The hotel was a ten minute walk from where we got off the airport bus and ten minutes to the old town area so a brilliant location. The hotel is lovely, very ornately done out. Our room was very comfortable with a good bed. The breakfast buffet was amazing, so much choice. 10 out of 10 for the scrambled eggs which are usually bad from hotel buffets. The staff were all friendly & helpful. Would definately recommend here.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Deefoodie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 24 January 2024

Dear Deefoodie,
It's really a pleasure for us to see that you enjoyed your time in our hotel, thank you for your appreciation of our location, our breakfast and our staff. We will share the review with all our staff and we are looking forward to having you again in our hotel.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2024

Excellent hotel, great breakfast, superlative service by Davide and Alice. We highly recommend the experience . The hotel is in a great location in central Palermo. Near artistic sites, shopping and fine dining restaurants. Relationship quality price perfect

Date of stay: January 2024
Trip type: Travelled with family
Thank messinac2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Servizi per gli ospiti/front office at Grand Hotel Wagner, responded to this reviewResponded 17 January 2024

Dear messinac2020,
Thank you for this nice review and for mentioning our breakfast staff, we will share it with them personally so they will keep up the good work!
See you soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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