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Jolly Aretusa Palace Hotel
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Reviews (346)
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4 - 9 of 346 reviews
Reviewed 17 September 2017 via mobile

I stayed in this hotel for only one night and had a nice experience. It was clean and the staff was very friendly. The hotel is situated some 20 minutes on foot to the city center. This was not a problem for me and on the way to the hotel there are several shops and ice cream shops which make the stroll a nice one. I also dined at their restaurant and the food was good. Breakfast was very good.

Stayed: September 2017, travelled with friends
Thank lmeinking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

Totally disappointed. This is not a 4 star hotel. This should be a 2 star hotel. We've just checked in 2 hours ago, and as soon as we went in our room the A/C unit is not working properly, (very hot in our room).

As we spoke to who is in charged he told us that somebody is coming to fill in the a/c unit with gas yeah right, wi-fi doesn't work and parking doesn't exist because I had to park outside. He told me the parking is reserved. (Reserved for who than??)

I don't recommend it to anyone.
Wish to leave today

Stayed: August 2017, travelled on business
Thank Distrucktion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

We stayed for a week in August bed, breakfast and evening meal and had a great stay. The hotel, staff and the food was very good with a good selection for the breakfast and a varied choice of menu on an evening. The staff especially Marco and Daniella were very friendly and helped us with learning a little basic Italian and gave us great advice on where to shop to furnish and get provisions for our new Villa that we had just bought! Nothing was too much trouble for them and they made our stay an enjoyable and relaxed experience! The only reason that I did not give a 5 star rating is that although the bedrooms are very well kept and clean they are a little dated and tired compared to the rest of the Hotel.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Neil N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

When I visited Sicily back in 1969 the Jolly hotels were top of the bill. Apparently they could not maintain this level.
As other visitors already remarked: everything (except the bar and restaurant area) is worn down and in dire need of maintenance. The same holds true for the room, in particular the bathroom which miserably failed my maintenance test: take a look at the door and the lowest part of the door posts: if they look dirty and devoid of paint this evidences a serious lack of care.
In addition: the breakfast was awful, the bread was probably baked in the Archimedes period and everything else was tasteless. Service indifferent. Why are waiters more busy with clearing tables than with serving clients?

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Robert d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2016

The temperature regulation is not working, the toilets are very dirty (if they even work on the ground floor), the lunch served for congresses is very dissappointing (maybe the dinners are ok, didn't dare to try). The staff behind they bar is friendly and welcoming, but the rest hadn't given any smile for 4 days.
Chairs in the venue are old and sitting on them is a hell for a day.
Gettinginto contact is a drama too, website didn't work for contact, when I called they did not speak english, and emailing never gives any reaction (tried for almost 2 months to book a room). Wifi did not work for 2 days 9for a business trip that is bad)
Not worth any of the money.
They could make a much better hotel of this...

  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank RdB_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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