We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Touristy with Poor, Slow Service”
Review of Il Grillo

Il Grillo
Ranked #1,801 of 2,930 Restaurants in Florence
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Dinner, After-hours, Breakfast, Reservations
Neighbourhood: Santa Maria Novella
Reviewed 2 April 2018

Lovely setting overlooking the Piazza. Pleasant decor. Always busy with masses of tourists.

At a very early dinner hour of 5:30, there were not many seated, but our party of three waited at least 10 minutes to be acknowledged and then waited to be seated. Another 10 minutes to get menus. Another 20 minutes for the order to be taken. Ten more for the wine. Another 25 for the pizzas to be served cold. The salads were never served. At least 15 minutes for the bill to arrive and 15 minutes more to pay, so we all went to the door, where staff immediately appeared. The bill included a 2E each cover charge, which we refused to pay since we received nothing for it and the service was slow. In Italian the waiter said to a colleague that I was being difficult, and I replied in English that we were only asking to pay for the meal and that the service had been far too slow, to which the others agreed. We paid without the cover and left.

Thank Hal N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (686)
Traveller rating
Traveller type
Time of year
Language

10 - 14 of 686 reviews

Reviewed 4 March 2018

After a long day, it was a great relief having a very delicious pizza and some wine.. Busy at night but worth it

Thank Christine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

Terrible food, cold meat for both of us, wasn’t able to chew some parts. Spent more than 60 EURs for 2, definitely the worst experience in Florence. Not even mentioning the dirty handed waiter. Don’t go there, as many other fancy and nice places in 2 minutes walking distance.

Thank Nora K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

Went here to have some italian pizzas yeszerday. What a dissapointment. They were so thin you could literally see through and so overbaked that you nedded a chissle to cut them. I had pizza with seafood but literally got 4 clamps of one kind and 4 of another with tomato sauce. Perhaps there wete a couple of traces of squid but I honestly can't tell. The samples provided were just too small. And this was the whole "seafood" experince.

Don't know how other food is but I definitely do not recommend eating pizzas at this place.

Thank Allerbmu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018 via mobile

We went here about 6 years ago and it was lovely, including service. We went back last summer and the service was truly awful- the was banging chairs about, basically through the glasses and cutlery at us and at the end was demanding a tip- no problems tipping for good service but not for the rudeness!

Thank colettea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Il Grillo also viewed

Florence, Province of Florence
Florence, Province of Florence
 
Florence, Province of Florence
Florence, Province of Florence
 
Florence, Province of Florence
Impruneta, Province of Florence
 

Been to Il Grillo? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing