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Reviewed 27 October 2017 via mobile

My husband and I booked to stay 5 nights at this hotel in October 2017, we cancelled due to change of plans. The hotel did a pre authorisation on our credit card and part of the conditions were no fees to cancel.
We contacted the hotel and they canceled with no issues and would refund the pre authorisation security deposit. We were told this would be refunded in one week.
It’s been now 22 days and we are still waiting for the refund to process.
I have contacted the hotel and no response. This is really poor service considering we didn’t stay at the hotel.
Please be warned about this. Bank advised hotels will now take 31 days to refund but, the hotel can process quicker providing they send all relevant details to the bank.
Regards Tanya

Stayed: October 2017
1  Thank Tanya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco B, Direttore at Croce di Malta Hotel, responded to this reviewResponded 7 November 2017

Dear Madam,
we are very sorry about this inconvenience we are sure now you got already the refund through your bank and let us explain that usually we ask preauthorization for the first night for reservation during busy period or for long stay, in case of cancellation of course we don't keep the money.
Please consider that the holding time of money in case of a preauthorization changes depending on the Bank or Credit Card Companies.
Please do not hesitate to contact us directly ifor further information
Kind regards
Silvia M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

We stayed for three nights and, for the price/location it was great. My first impression of the room was that it felt like I was staying in my nonna's attic, but it was comfortable, clean, and had everything we needed. Breakfast was very generous and you can walk to all major sites. I would stay there again.

Stayed: October 2017, travelled as a couple
Thank BSCone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Maybe 8 minutes' walk from the SMN train station, under 10 to the Duomo, under 8 to the Arno, around 15 to the Uffizi or Old Bridge. Around a half hour to the Leonardo Piazella to watch the sunset. This is a very convenient location, great base to wander around central Florence, day or night.
Wifi was ok. Rooms not overlarge. Breakfast was OK. Cold cuts, no hot meats but did have hot scrambled eggs. I have had better, but it wasn't terrible.
Not sure the rating. It seemed like a 3, maybe 3 and a half star European hotel.
Unfortunately, didn't have an opportunity to visit the rooftop. Oddly, it closed early, at 8pm, and they wouldn't allow you to visit on your own after that.
There is a terrible step to watch out for on the way to breakfast. Two of our party tripped over it, somewhat dramatically. It really should be replaced with a ramp.
Interestingly, of our three rooms, none of the air conditioning worked. A chat at the front desk revealed that it is turned off by early October, because guests think it's too cold (?). They switched he air conditioning back on for us for the three rooms, at our request, and thereafter it worked fine.

Stayed: October 2017, travelled with family
Thank Travel_Synopsis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

Very nice hotel right off Santa Maria Novella square. Close to everything, like 8 minutes to the Duomo and 12 to Ponte Vecchio. Close to a lot of good restaurants and the hotel itself has a lot of nice amenities including a bar that is open late and a cute roof terrace with a bartender serving beer and wine. Bathrooms are huge and rooms have a cute little balcony with a table and chairs.

Stayed: September 2017, travelled as a couple
Thank jilldd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

A wonderful reception at the hotel for our Honeymoon, quick and easy checkin process and straight up to our room. Room was very nice and even though it faced the road, the double glazing made it almost silent at night which was great. Room was more than comfortable with a roomy and newish bathroom also. WiFi was very good, no weak signals in our rooms. Easy walking distance to the the main city centre, took around 5 minutes to get there. Would love to stay again one day.

Stayed: October 2017, travelled as a couple
Thank Mark U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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