Stayed here early October for our honeymoon and had a junior suite. Whilst the room was rather dark (but appreciate that this is quite a classic Italian style esp in an older hotel), it was very clean and the complimentary water and soft drinks were welcome. Even though the room looks dark when you first enter, as soon as you open the windows and shutters, it makes a huge difference to how the room feels. Bathroom lovely and great shower, lots of space in closet and living room, the only issue with the room was that the bed was quite hard and uncomfortable. Didn’t have huge interaction with staff but housekeeping always polite and acknowledged you, reception helped with queries and the bell boys always helpful. The biggest disappointment was the restaurant. The views across the city were outstanding but the food was well below average, to the point were we had breakfast out several days despite paying for it as part out of hotel package. The choice of breakfast wasn’t great, bacon and scrambled eggs watery and greasy, coffee luke warm and pastries hard and dry. We also ate in the restaurant one evening as had a complimentary 3 course meal included in our room. Service wasn’t great, I asked waitress a question which she didn’t know answer to so she just walked away and didn’t attempt to find out, I had to find another member of staff myself later to find the answer. Starter was ok but not fantastic. Main we both ordered steak, mine medium, my husbands rare but both turned up almost blue to the point we couldn’t eat it. The accompaniments with the steak were very odd and random - roast potatoes, white beans, courgette, artichoke - it just didn’t go. We later had steak in a restaurant on Piazza Repubblica and got the famous Florentine T bone and it was outstanding, and a lot cheaper than what the hotel charged. We were so disappointed with our first 2 courses that we left without dessert even though it was free. Had we paid for this dinner, I would’ve sent it back as was so poor.
The bar was nice and to sit out on the roof terrace with the views across the city was lovely. Sadly we were there when there quite a lot of conferences happening and found the bar extremely busy and loud on a couple of nights and we couldn’t get a comfortable seat as all reserved. Such a shame as it was a lovely bar. Also disappointed to see that guests were allowed to smoke on the roof bar as to get to the bar to get served I had to walk through some large clouds of cigarette smoke which was very unpleasant. I would suggest if the roof bar is booked out for groups then the downstairs bar should’ve been open for guests as an alternative for some quiet space.
Would absolutely stay at hotel again but would sadly avoid the restaurant next time.
- Official Description (provided by the hotel):
- Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions. ... more less
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- Also Known As:
- Grand Hotel Florence