From the moment we arrive until the moment we left we had fantastic service.
I had previously called and asked due to my platinum elite status could we get a upgrade to a suite and I was told that it was already reserved. Lucky for me when we arrived we were told the suite was free and we were upgraded. It was fantastic and not only had its own steam room but a view from the terrace over Florence. I was told it used to be the gym before the gym was moved and they decided to keep the steam room.
All the reception staff in the hotel were very helpful and suggested places for us to visit and eat and explained everything on a map. The hotel is about a 20 minute walk from the town which makes it a perfect location for seeing Florence. We left each morning just after 9 and arrive back around midnight.
We opted to have breakfast outside the hotel as its not included in the benefits platinum members receive (this is not the hotels fault but Marriott need to fix it) but we found a great little cafe on the corner of the street heading towards town that had fantastic pastries and made great coffee at sensible prices.
Overall fantastic location and amazing service. We will certainly be coming back.More
- Free Wifi
- Free Parking