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All reviews old town great location pedestrian area viking river cruise mini bar central location within walking distance lovely room junior suite would definitely stay here again the heart of the city wonderful hotel public transportation the river tram switzerland christmas
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Reviewed 23 August 2021

Overall our stay here was just OK. There was a big jazz festival of sorts happening while we were there that we did not know about, so there was a huge band playing outside our room to a large crowd until 1 AM the first night. That was unfortunate. Then, they weren't able to clean our room before 3 PM (after we explored the city we wanted to rest before dinner) the next day so we never got our room serviced. Also unfortunate. Also, we called for room service when we arrived since my husband and I were working in the afternoon and they told me it would "take a long time" and that I should "just go tot he brasserie instead." So all in all, I probably would not stay here again, but it wasn't awful.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank sarahbI8166FX
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anna Gaul, Gästeservice/Empfang at Hotel Basel, responded to this reviewResponded 27 August 2021

Dear guest, thank you for taking the time to provide feedback. We regret that you didn't have a good experience with the room service and the housekeeping. Our staff are trained regularly, unfortunately this good service during your stay was not as good as it usually is with us. We would like to apologise for this and hope that you will give us another opportunity to improve the impression of our hotel. Best regards.
Your Hotel Basel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021 via mobile

After a long day drive we arrived at the hotel. It is just what you need after such a day. Great and very friendly staff, fast check-in and valet parking. Nice and luxurious rooms. A bed, which gives you a good night sleep. Good restaurant for breakfast, lunch and dinner. The front desk is so friendly, telling you all on what to see in beautiful Bazel and even have free e-bikes for hotel guest. Great city to bike around. Service with a smile!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank ErikJ915
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anna Gaul, Gästeservice/Empfang at Hotel Basel, responded to this reviewResponded 20 August 2021

Dear Erik, we are pleased that we were able to give you such an enjoyable stay and that you felt at home with us. Hospitality and uncomplicated, courteous service are very important to us. We are as well happy that you have benefit from our e-bikes since Basel ist beautiful to visit from a bike! We hope to welcome you again soon. Best regards Your Hotel Basel Team

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Reviewed 11 August 2021 via mobile

Very nice experience overall. The perfect downtown location in Basel, with an excellent brasserie in tow. Staff was very friendly and helpful, the only exception being the rather cold treatment we got from the reception crew. Rooms are.rather small but functional, furnished wit much taste.

Room tip: Make sure you don’t leave any essentials in your car, as about 30’ needs to be factored in, should need valet service in between.
Date of stay: July 2021
Trip type: Travelled as a couple
Thank MauroG7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anna Gaul, Gästeservice/Empfang at Hotel Basel, responded to this reviewResponded 20 August 2021

Dear Mauro, thank you for taking the time to share your feedback. We are very pleased to read that you enjoyed the hotel. Nevertheless, we regret that the treatment at the reception was not entirely to your satisfaction. We constantly strive to provide impeccable service in every situation. On that day, we did not fully meet your expectations. We hope to be able to convince you of this on your next visit. Kind regards Your Hotel Basel Team

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Reviewed 15 July 2021

Nicely situated in downtown so ideal for walking and sightseeing. Rooms are clean and well maintained. Service is satisfactory. We ate outside at multiple nice restaurants in the neighbourhood. Can recommend this hotel.

Date of stay: July 2021
Thank Sateesh L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anna Gaul, Gästeservice/Empfang at Hotel Basel, responded to this reviewResponded 22 July 2021

Dear Sateesh, thank you very much for your positive review. We are very pleased to read that our guests feel so comfortable with us and are able to fully enjoy their stay in Basel. We look forward to welcoming you again. Best regards Your Hotel Basel Team

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Reviewed 21 September 2020 via mobile

Nice hotel, very good location. It is in the heart of the town, very close to Markplatz; from here you can reach every place.
Good breakfast and staff very kind.
I recommend this hotel for a stay in this interesting town

Date of stay: September 2020
Trip type: Travelled as a couple
3  Thank ellis b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarah Schläpfer, Gästeservice/Empfang at Hotel Basel, responded to this reviewResponded 26 September 2020

Dear Ellis

Thank you very much for your kind feedback.

We wish you all the best and hope to welcome you again.

The whole team wishes you all the best.

Kind regards

Svenja Cordasco / Stv. Front Office Manager

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