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“Moderately priced hotel on the Rhein in Basel”
Review of Hotel Krafft Basel

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Hotel Krafft Basel
Ranked #26 of 52 Hotels in Basel
Certificate of Excellence
Reviewed 19 August 2017 via mobile

I recently attended a meeting at the Exposition Center in Basel and stayed at this hotel on Rheingasse. It is on the bank of the Rhein river. I was there on a festive day of Rheinschwimmende and hoped to have a view. Please see photos. Unfortunately I was assigned a room on the 5th floor on the "new building" across the street with no view. I arrived and the elevate was out of service causing me to carry my things up to the 5th floor. There was no air conditioning, which might usually be necessary, but during my stay, it was hot and only barely acceptable. This is not uncommon in comparable hotels. The bathroom was large, modern, and worked perfectly. There were cold water taps (with and without gas) just outside the room that came in handy. The staff was nice, helpful, and very efficient. The city has a superb tram system giving access to the entire city and a very convenient stop was very nearby. All in all for such hotels with an excellent location, this is an very good and recommended option.

Stayed: August 2017
Thank RonTomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Guest Relations Manager at Hotel Krafft Basel, responded to this reviewResponded 29 August 2017

Dear "RonTomp",

thank you very much for your time and Feedback.
We are pleased to hear that you have a good time in our Hotel.

We understand your wish over an air conditioning in the room on the hot summer days, but we are an historic bulding and unfortunately there is not allowed to have an air condition in the room.

We hope to see you again.
Madeline

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8 - 12 of 292 reviews

Reviewed 6 August 2017

This is a delightful place to stay. Compact rooms are comfortably furnished. I loved the tea and water station ( on each floor - I think). Fill the carafe in your room with still or sparkling water. You can also choose from a selection of excellent tea varieties. Pots in 2 sizes (individual or family) are available on lovely wooden trays. Apples and tiny sweets were set out as well when I was there. The staff are pleasant, knowledgeable and helpful.

The historic building is beautiful with sweeping staircases. The only downside for me was the somewhat long wait for the tiny elevator after check-in. Still, I would not want the building harmed to remedy this so I suggest relaxing patiently in a chair until the elevator is available.

I found the location convenient. This was the splurge for the last part of my trip and it was really worth it. The dining room was beyond my budget but looked impressive!

  • Stayed: December 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank PatriciaInPurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Guest Relations Manager at Hotel Krafft Basel, responded to this reviewResponded 8 August 2017

Dear "PatriciaInPurple"

it is our pleasure to welcoming you in our hotel.
Thank you very much for your kind words!
We are motivated to be at your service whenever needed!

Madeline

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Reviewed 9 July 2017

Being on the river is great for access to the promenade, great restaurants in the neighborhood, shops, or have a relaxing run along the river. Be aware however that this is a very noisy place during some popular events, such as the Fasnacht carnival. If you are in Basel for business during the carnival, choose a hotel outside the city center.

Room Tip: River view is lovely, but can be noisy.
See more room tips
  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Ester B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Leiter Gästebetreuung at Hotel Krafft Basel, responded to this reviewResponded 11 July 2017

Dear Ester L,

thank you for your review!
As we are located in the city center in can get noisy from time to time. You have to love our carnival which takes place once a year for three days, otherwise chose to visit Basel at another time ;)

See you soon for a run along the river,
Fabian

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Reviewed 30 June 2017 via mobile

This is a relatively small hotel in an historic building so it's not all mod cons luxury - but therein lies its charm. You'll leave a little bit of your heart with this hotel; it's staff & incredible location. It's is Switzerland personified. Understated, impeccably polite & elegantly classy. Book the riverside rooms for a view you can't beat.
And make like the Baselers in summer, pack your swimsuit, buy a Wiklefish bag & float home for supper - you'll understand when you arrive...

Stayed: June 2017, travelled as a couple
Thank Frances B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Leiter Gästebetreuung at Hotel Krafft Basel, responded to this reviewResponded 4 July 2017

Dear Frances B,

thank you for your feedback. It was our pleasure to accommodate you!
It is our goal to treat our guests in an unique way and provide a memorable stay.
As by your description you are almost a local; next time you'll visit we'll teach you some Swiss German ;)

Unti lthen, best regards,
Fabian

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Reviewed 18 June 2017 via mobile

The photos on the website are much better than the reality. We paid 800 franks per night for a tiny and very minimally furnished 'suite' - in an apartment near the hotel itself. The room had no air conditioning , it was unbearably hot. The breakfast ( not included) was very very basic. While waiting for the taxi back to the airport we wanted to have a quick drink at the half empty restaurant at 4:45 pm but were told we can't - because they need to prepare the tables for dinner. At 4:45 ! We insisted on having the drink there and after complaining to the manager were finally served. When we left 15 mins later many people were still sitting at their tables. Though we realize the city is very busy during Art Basel, we felt the hotel's quality and service did not at all correspond to a four star hotel.

Stayed: June 2017
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Leiter Öffentlichkeitsarbeit at Hotel Krafft Basel, responded to this reviewResponded 28 June 2017

Dear Maria P,

thank you for your review.
I am sorry to read that we did not fit your needs during your stay with us.
Despite the busy time and being rated a 3 star superior hotel it is our aim to provide an excellent service at any time. Hopefully you will give us a chance to convince you of our services in the future.

Kind regards,
Fabian

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Additional Information about Hotel Krafft Basel

Address: Rheingasse 12, Basel 4058, Switzerland (Formerly Hotel Krafft)
Phone Number:
Region: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#15 Family Hotel in Basel
#17 Romantic Hotel in Basel
#19 Business Hotel in Basel
Price Range: RM637 - RM1,521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Krafft Basel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Character, charm and quality: The Krafft Basel enjoys a long tradition as a city hotel with a restaurant situated in the heart of the old town “Kleinbasel”, symbolizing the life of the Rheingasse. The renovated building from 1873 combines classic with contemporary design: Individually designed hotel rooms and junior suites with a variety of extras in comfortable units across the street in the annex.The restaurant convinces with its variety of fresh products and with its authenticity and invites to experience the pleasure of dining in a new way. A smoking lounge and the wine bar consum complete the Krafft offer.Beautiful moments on the Rhine. ... more   less 
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Also Known As:
Krafft Am Rhein Basel

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