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Reviews (1,646)
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1,106
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All reviewsold towncity gategreat hotelroom was spaciousthe bussmall barriver cruisepublic transportrecommend this hotelstay there againthe hotel staffstreet noisehotel is locatedcoffee machineexcellent locationbooked this hotelexcellent stay
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Reviewed 11 September 2017

amazing! They even anticipate the follow-on issues and provide immediate, exciting solutions. Probably the most attentive hotel staff ever! Kudos!!!!! Breakfast was wholesome, not fussy. we had a room with a balcony overlooking the Spalentor Gate.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Martha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded 12 September 2017

Dear Martha
Thank you so very much for your brilliant rating and your kind and lovely feedback. We are very happy to read that that you felt so comfortable with us and that we were able to convince you of our service and staff! Hopefully we can welcome you back soon. Julia Breisacher and the whole team

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Reviewed 10 September 2017 via mobile

We were 6 family members and took 3 rooms at the first floor. Hotel staff were extremely helpful and helped with any need or ask.
Rooms are big with comfortable king size bed and large enough shower/bath.
Only issue was the small parking space and though they have a nearby garage , it cost 15CHF per day.
Breakfast was ok as well, and they offered also gluten free bread which was great!
Definitely great service and great location at the entrance to Basel old city.
Also a great spot for star travels to Germany and France.
Thanks much to the great staff of Hotel Spalentor.

Stayed: September 2017, travelled with family
Thank Inbar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded 11 September 2017

Dear Inbar,
thank you very much for your stay and your fantastic review.
Awesome that you were totally satisfied espescially with the service of our staff.
We wish you all the best and look very much forward to your next visit in lovely Basel.
With warm regards,
Julia Breisacher and the entire team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

Lovely, modern hotel in good location. The charming young ladies at the desk were so very helpful and knowledgeable in showing us what we should see and how to get there. The outside garden area was perfect for a relaxing drink after sightseeing.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Kerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded 11 September 2017

Dear Kerry,
thank you very much for your lovely review.
Awesome that you enjoyed the location and service of our staff as well as our beautiful garden to relax after sightseeing.
We wish you all the best and look very much forward to your next visit.
With warmest regards,
Julia Breisacher and the whole team

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Reviewed 5 September 2017

Stayed here just one night. It was very clean, modern and close to the tram. A tram pass was even included. The staff was extremely helpful and friendly. Would highly recommend this place. There is a nice sitting area outside where you can enjoy the beverage of your choice.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank MsGambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded 6 September 2017

Dear MsGambler,
thank you very much for your stay, this lovely review on tripadvisor and your recommendation of our Hotel Spalentor.
Awesome that you enjoyed the service of our staff, as well as the moblility ticket for the public transport in Basel and the sitting area in our beautiful garden.
We wish you all the best and look very much forward to your next visit.
With warmest regards,
Julia Breisacher and the whole team

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Reviewed 4 September 2017

Firstly we were greeted by absolutely charming staff at Reception. Our room was spacious and well furnished. We received excellent advice from the hotel as to a place to dine. The hotel is well located just outside the city gate and several restaurants were within a couple of minutes walk. A nice breakfast and we were on our way again. However, our next visit to Basel will be for longer and at the same hotel.. The staff were so pleasant, they made me happy to be there.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank DiadoraMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded 5 September 2017

Dear guest,
thank you very much for choosing our Hotel Spalentor for your stay and your fantastic review on tripadvisor.
Awesome that you were totally satisfied and would like to stay again.
We wish you all the best and look very much forward to your next visit.
With warmest regards from Basel,
Julia Breisacher and the whole team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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