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Reviews (765)
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All reviewsfree shuttlethe buscasino attachedshuttle servicean early flightvending machinecity centrewelcome drinkbusiness triphotel is modernpublic transportroom keyfamily roomhotel guestsreception staffcomfortable roomsstayed here for one night
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Reviewed 8 July 2017

Stayed here on 6th July
Good greeting from reception and the bar staff
Rooms very comfortable with excellent choice of tv channels
Golf and bar on 1st floor non existent should not be advertised within hotel info
Biggest concern and advice for all travellers would be the restaurant as the hotel is remote there is no choice but to use the hotel restaurant. To say this was disappointing is an under statement. Food was just warm, little choice and of poor quality
My colleague had the much advertised house burger with the "special jack Daniels" sauce. This was tasteless, like warm and not worth the value paid
It would appear the food is all pre prepared and just warmed up in the microwave
Stay away from the restaurant, take advantage of ordering the Chinese or Indian food from the room or bar menu, this will take at minimum 45 minutes as they have it ordered in from a takeaway however based on my opinion of the restaurant take this option
Would I stay here again probably not

  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank cricketfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris A, Geschäftsführer at Airport Hotel Basel, responded to this reviewResponded 13 July 2017

Dear Guest, thank you very much for your online Feedback. We are really sorry that you had a bad experience in our Restaurant. We will forward this to our F&B Manager to see what we can do better. If you either decide to stay here again you can also use our Lobby Bar or the Restaurant in the Casino for Dinner. We would be glad to see you again. Dimitris Argirakis, General Manager

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Reviewed 6 July 2017 via mobile

.....but what a pleasant surprise! EXCEEDED our expectations in every way! Very pleasant and helpful staff and beautifully decorated contemporary rooms with a great restaurant to satisfy your needs! A real gem and not your typical airport hotel by any means!

Stayed: July 2017, travelled with friends
Thank C Clair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris A, Geschäftsführer at Airport Hotel Basel, responded to this reviewResponded 13 July 2017

Dear Guest, thank you very much for your great Review. We are proud to read that we could exceeded your expectations and looking forward to see you again. Dimitris Argirakis, General Manager

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Reviewed 6 July 2017 via mobile

Loved the design of this hotel: ultra-modern and chic. The lobby and registration desk looked so different from the run-of-the-mill hotel. It doubles as a bar (the bar is on the other side). Loved the ultra-modern room also. Very comfortable, with air-conditioning and plush beddings.

Breakfast was likewise very bountiful. Best breakfast I had all week in Switzerland. Would stay there for the duration of trip to Basel, except that it was only located near the airport and nothing else. There is a casino inside the hotel, if that is desirable entertainment for you (not for me). The hotel provided free airport shuttle service and there is a bus stop right in front of the hotel. You also get a mobility ticket for buses and trams when you check in.

I did not like one of the front desk staff - a bit on the condescending side. But the rest, the men especially, were exceptionally helpful.

Stayed: June 2017, travelled solo
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris A, Geschäftsführer at Airport Hotel Basel, responded to this reviewResponded 13 July 2017

Dear Margaret, thank you very much for taking time to write a Review on tripadvisor. We are glad to read that you enjoyed our fresh Continental breakfast buffet as well that you will visit us again when you are back in Basel. See you soon! Dimitris Argirakis, General Manager

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Reviewed 10 June 2017

Stayed one night on business. Very good front desk service. Room was spacious, clean, and well appointed. Room also came with a Basel transit pass which I used to go into the city center. Wifi was available but seemed to be a bit slow. There is an airport bus shuttle. I would definitely stay here again.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank ookpick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris A, General Manager at Airport Hotel Basel, responded to this reviewResponded 16 June 2017

Dear Guest, thank you very much for your online Feedback. We are glad that you liked our good front desk service and that you will stay again with us. See you soon! Dimitris Argirakis, General Manager

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Reviewed 8 June 2017 via mobile

Stayed here for one night before we headed to the airport to travel home, we enjoyed a beautiful dinner,fab night sleep followed by one of the best breakfast spreads we've ever come across absolutely something for everyone's tastes and plenty of it. The airport bus stops right outside the hotel so couldn't be easier.

Stayed: April 2017, travelled as a couple
Thank fionar32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris A, General Manager at Airport Hotel Basel, responded to this reviewResponded 16 June 2017

Dear Guest, thank you very much for your time to write a Review regarding your stay in our Hotel. We are glad to read that you had a all around stay with us and hope to welcome you again in the nearest future. Dimitris Argirakis, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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