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All reviewsquiet areahotel is nice and cleanbeds were very comfortablevery comfortable staycoop supermarketrecommend this hotelbreakfast staffdefinitely stay here againsmall hoteleuropean hotelsa wonderful staypublic transporttram stopstayed nightseasy accessbreakfast was includedhotel room
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4 - 9 of 159 reviews
Reviewed 18 July 2018

Really enjoyed this stay in this hotel in Geneva. Just a short ride away from the city centre on a tram after a 5 minute walk. Amazing that you get free travel cards at this hotel so travel costs you nothing. There were very helpful and allowed us to store our bags before we got our late afternoon flight out after checking out. Very friendly staff, very clean hotel and my word what a comfy bed!! The pillows we wanted to take home with us. Also nice to have an Nespresso machine in the room too and a safe. Some negatives are however it was very warm at night, the air conditioning wasn't great in all honesty and there was some damage to the card holder for the electricity. However overall a great hotel,

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHGVA, Directeur général at NH Geneva City, responded to this reviewResponded 31 July 2018

Dear Customer,
We thank you for your stay and for taking the time to describe your impressions.
We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.
We look forward to welcoming you soon and remain at your service.
Regards,
Herve Frere

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

Situated in a fairly quiet part of town but close to tram links into the centre, this is a decent if not outstanding hotel. The breakfast wasn't the best I've had but the room was clean and the staff extremely helpful and friendly. I might next time try to stay a little closer to the centre but that aside it made for a pleasant stay.

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Woodabell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHGVA, Directeur général at NH Geneva City, responded to this reviewResponded 31 July 2018

Dear Customer,
We thank you for your stay and for taking the time to describe your impressions.
We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.
We look forward to welcoming you soon and remain at your service.
Regards,
Herve Frere

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

Modern clean hotel, it’s not within walking distance of the city, however the hotel provides free of charge pubic transportation cards so you can use the trams all over the city. Tram stop is 5 mins away & takes you into the old quarter of the town. Parking is limited & you will need to book if coming by car. No restaurant on site but an excellent breakfast is provided each morning. I would stay again when next in the city.

Stayed: July 2018, travelled as a couple
Thank miketeresamcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHGVA, Directeur général at NH Geneva City, responded to this reviewResponded 31 July 2018

Dear Customer,
We thank you for your stay and for taking the time to describe your impressions.
We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.
We look forward to welcoming you soon and remain at your service.
Regards,
Herve Frere

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

Excellent hotel and value for money. Situated midway between airport & hotel close to bus and tram routes. Staff were pleasant and helpful at all times. Clean and today no concerns. We did not have breakfast in the hotel as preferred to walk to the city for breakfast although I did think it was expensive in the hotel approx CHF 33 which is just less than £30. Having said that Geneva is not a cheap city by any means.
Hopping to return again in December.

Stayed: July 2018, travelled as a couple
Thank SusanC3449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHGVA, General Manager at NH Geneva City, responded to this reviewResponded 13 July 2018

Dear Client,
Thank you for taking the time to share your feedback with us and the Online travel community. We are extremely grateful for your four-star dot rating.
It is a great pleasure for all of us at NH Geneva City Hotel to read you fully enjoyed your stay thanks to our both friendly and professional staff.
We already look forward to welcoming you back soon.
Best wishes,
Herve frère

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Reviewed 11 July 2018 via mobile

The NH is an old building. It is a small hotel. All the areas are small as well. And so are the rooms. I expected a large room seen the pictures that are presented online but this was not true. I found it also noisy because my room was in the stairway where people had to pass from one side of the building with the elevators to the other side. Everytime someone was passing by there was 2 doors opened and closed which made it impossible to enjoy a nap. The room had a very clean impression at first view but I was shocked when I found hairs gluing on the shower wall at eye level ( I am 1,9m). That leaves a bad impression. They have a small bar and garden but nothing that animates to stay there. The BF was just ok. Hot omelette made the impression it had been there for a while already. To me BF was just the minimum, not more. The very positive thing about this hotel is the staff. All of them have been super friendly and helpful. All in all, I would not go back.

Stayed: July 2018, travelled on business
Thank Gilles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHGVA, General Manager at NH Geneva City, responded to this reviewResponded 13 July 2018

Dear Guest,
First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.
With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.
We hope you give us a second chance. Looking forward to welcome you back in the near future.
Yours sincerely.
Herve Frere

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