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Reviews (1,439)
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All reviewstrain stationred light areanice hotelexecutive roomseparate toiletfamily roombusiness hotelhotel is locatedold townlake genevabusiness tripbuffet breakfastcomfortable roomsfew minutes walkmain stationexpensive citypublic transport
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Reviewed 17 May 2018

I felt that this hotel could be described as adequate for a short stay in Geneva. It's within easy walking distance of the Cornavin Bus/Rail Station and the Lake frontage. Some of our group felt the area was a bit threatening and unsafe because of it being in a "Red-Light" district. There are plenty of restaurants and cafes nearby and there are shops - including a Lidl also within walking distance. Everything in Geneva is expensive but for a few days this has to be budgeted for. The hotel's room was satisfactory although finding the light switches presented a challenge upon arrival. The sealing of the shower door was poor and I managed to inadvertently flood the bathroom floor on it's first use. A major complaint would be the efficiency of the lifts and although appearing modern, space age and glitzy they didn't work very well and the alternative stairs to the various floors is not apparent. Breakfast time in the Dining room seems chaotic at peak periods and not enough chairs are provided for seating at tables. One has to go on an exploratory search for things like cutlery, salt and other items that are not obviously on hand. Aside from that the food on offer was OK and the staff friendly and helpful - although they did not always seem to be dressed very professionally.

Room Tip: Rooms on the 1st floor were quiet enough
  • Stayed: May 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank ManxSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 4 June 2018

Dear ManxSailor,
Thank you for taking the time to tell us about your experience. I'm happy to hear you appreciated our central location and our staff. However, I’m sorry for the technical issue with the lifts that you met during your stay, please, accept my apologizes for the inconvenience. Our technicians were informed, so please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
It is my hope we can welcome you again in the future!

Kind regards,
Luba (Front Office)
P.O. Nicolas Goureau, General Manager

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Reviewed 16 May 2018 via mobile

Centrally located and close to almost everything (walking or riding) in case you wish to explore. I must say i did like this stay. Very good staff and checkin and out was easy and efficient. The room was clean and the bed UBER comfy! Hard a hard time waking up, which is a good thing vs the alternative. Wifi was spot on and all worked in the room as advertised. Didn't have time to use the workout area. Breakfast was tasty with good service. Elevators are SMALL, as in maybe two people with bags? They move fast enough which is a good thing. Outlets for tech were rather spotty, but i made it work.
Overall, a good stay.

Stayed: May 2018, travelled on business
1  Thank Albyfli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Front Office Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2018

Dear Albyfli,
Thank you very much for your kind review! I'm happy to hear you appreciated our central location and the quality of our services. We appreciate your feedback, and we hope to see you again soon!

Kind regards,
Luba (Front Office)
P.O. Nicolas Goureau, General Manager

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Reviewed 15 May 2018 via mobile

I’m sat in the hotel bar right now as my hotel room is too cold to stay in for any period of time. It can’t be fixed - the heating for the whole hotel has been switched off. A decision by the manager two days ago, apparently - he clearly didn’t check the forecast. They brought me a cheap noisy fan heater which will hopefully make my room warm enough to get undressed for bed. This is the second problem with my room and I’ve only been here a few hours - the shower was also broken when I arrived. This “luxury” hotel is costing more than my honeymoon did and I can’t wait to leave, but alas I’m here for two more days and all of Geneva is fully booked.

To be fair - I'm in quite a nice bar and the hotel staff are lovely - even when I’m in full on rant mode. Though I expect they are used to it - reading the other reviews, I am not the first to experience such problems.

At the prices you are charging, Novotel, perhaps you could run some repairs and let the guests decide whether they’d like to be warm or not?

Stayed: May 2018, travelled on business
Thank Puffetta73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Front Office Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2018

Dear Puffetta73,
I'm sorry to learn that your experience didn't meet up to your expectations. Please allow me to express my sincerest apologies for the technical issues that you met during your stay. In the month of May we stop the heating system and start the air condition season. As the nights are still fresh and the days are warm, it’s always very difficult to keep temperature balance during this period. Anyway, we are sorry for the inconvenience.
Regarding the rates: we are aware that the hospitality business model of the Geneva market - driven by a high demand compared to the offer - can be disconcerting in terms of pricing, especially when measured up to other internationals cities, and we are sorry that it impacted your perception.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you during your next visit in Geneva.

Kind regards,
Luba (Front Office)
P.O. Nicolas Goureau, General Manager

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Reviewed 3 May 2018

I'm just a bit shocked about their breakfast, that costs 29Franc or 19Franc if you pay before hand. I made myself better breakfast when I was a student! I ordered it to my room as I have a super busy schedule and need to work while eating. I received coco pops, some weird dry bread crackers, 1 yogurt and banana..I called them to say I eat none of those things and if it was possible to get something savoury, some cheese, some veggies (normally a hotel will also offer you eggs), the women was very rude and said it costs extra...The tea was cold and besides no one inquired beforehand what to serve you as the leave let on the door was very unspecific..very disappointed and dont like to feel angry right after getting up and before meeting a client..Won't come again

Room Tip: Choose a different hotel
  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Ellie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 14 May 2018

Dear Ellie S,

Thank you for sharing your experience with us.

We do apologize if our breakfast did not meet your expectations. I have informed our Food and Beverage department about the issue.
Our room service breakfast is a continental breakfast. Do not hesitate to taste our breakfast buffet where you will get hot and cold products.

We hoep to welcome you soon again.

Sincerely yours,

Gregory

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Reviewed 29 April 2018 via mobile

The Novotel is close to the Cornavin station and to the lake. It is a great business hotel with incredibly helpful and gracious staff. My thanks to Margaux and Oussama, who were absolutely fantastic checking me in and out without a hitch. The room I got was great, 606, with modern decor and all the amenities needed for a short stay. The bed was so comfortable! This is a great choice for being in the middle of the city but also enjoying peace and quiet in a modern and elegant setting.

Stayed: April 2018, travelled on business
Thank Trekker2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelGeneveCentre, Responsable réception at Novotel Geneve Centre, responded to this reviewResponded 8 May 2018

Dear AVM2016,

Thank you for staying at Novotel Geneve Centre.

We look forward to welcoming you soon again.

Best regards,

Gregory V
Room Division Manager

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