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“food good - worst service ever!”

Restaurant Chateau Guetsch
Ranked #122 of 415 Restaurants in Lucerne
Cuisines: European, Mediterranean
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Restaurant details
Good for: View
Dining options: After-hours, Breakfast, Reservations
Reviewed 30 July 2017

food good - worst service ever!
Even tho it was not crowded the service personal managed to do a terrible job!

Thank Toby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 226 reviews

Reviewed 30 July 2017

The restaurant clearly caters to business groups at the expense of individuals. My wife and I were staying at the hotel. We had en early dinner in Old Town and we wanted to have dessert on their terrace to enjoy the view, which would have taken about 20 minutes. They would not allow us to sit in the lower terrace at all or anywhere near the outer wall on the upper terrace even though there was NO ONE sitting there because the tables were "reserved". There must have been 20 empty tables and yet they wouldn't seat us. Indeed, they acted like we were inconveniencing them. We had our dessert at a table with no view - and of course the tables with the good views were all still completely empty when we finished.

The hotel is very nice but they need to improve their service in the restaurant. If you visit this place on a quiet day, you may have a much better experience than we did. If there's an event happening and you're not part of it, you might want to avoid this place.

    • Value
    • Service
    • Food
Thank MidwestAlpinist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

If they see that somone has a better reservation or somone reserved more days than you, they will just send that your card is invalid and in the end they will cancel your reservation. The explanation will be that your card is invalid and they will give your reservation to somone who has reserved more days than you. (F.I. even if you pay in advance, they will say that they never got your money).

Thank FrostyThe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2017 via mobile

Many pictures with city view! The service was good! A little bit expensive (60€ per person) but the quality deserves it!

Thank Batziolas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

We waited to long to order and to long to get for our bills.. the place is nice but the service sucks

Thank Kimberly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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