First of all, this is my 5th visit to this hotel. For business I travel around Europe and on average I stay in 70 different hotels a year. On arrival I got my room keys and went to the fifth floor to room 1520. Nowhere on the hallway was my room to be found, because the room 1519 was the last one.
Finally I found my room, located IN the stairwell of the hotel. What a strange location was my first thought. Then I opened the door and there it was, the smallest 1 person hotel room I have ever had.
I immediately went to the reception to complain about this but their only reaction was that the hotel was fully booked so I had to stay for 2 nights in this room.
The worst of it all, the loud noises of people slamming the doors of the stairwell and people going up and down woke me up several times in the following 2 nights. Even with earplugs the noise level was unacceptable. For my job as coachdriver I need good sleep for the safety of the passengers. I will file an official complaint to Insight Vacations about this and hopefully the Astoria hotel comes up with a better solution next time. Maybe book me in a different hotel with a normal room if the hotel is fully booked.
Believe me, the rooms in some budget hotels are bigger and better.
The customer is always right, but not in this case.
- Official Description (provided by the hotel):
- The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide. ... more less
- Reservation Options:
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- Also Known As:
- Astoria Hotel Lucerne