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“Elegance, sophistication.”

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Grand Hotel National
Ranked #18 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 21 June 2011

The hotel is a trip in itself and you are overwhelmed by the history and merchandise offerings of the most excellent quality. The brass beds we had in the room were beautiful-gorgeous like my mother's house before she was married. Elegance and a palace besides. Know where you are going and how your day will be spent. It is very easy to become confused and not see what you would prefer in a city that has everything you can imagine and more than that.Not good for singles.

Room Tip: Look at the Lake side with Mt Pilatus.
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  • Stayed: July 2010, travelled with family
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1  Thank Janice074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHN1870, Guest relation at Grand Hotel National, responded to this reviewResponded 7 July 2011

Dear Janice074

We highly appreciate your comments regarding your stay in the Grand Hotel National Luzern.
It is always a pleasure to receive positive feedback.

We are very glad to read that you enjoyed the unique design of the room and the city Lucerne.

Thank you again for sharing your experience, and we hope we will have the opportunity to welcome you back to the Grand Hotel National Luzern in the near future.

Kind regards

Your Grand Hotel National Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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250 - 254 of 429 reviews

Reviewed 11 June 2011

Truly grand. We are in the least expensive room and it still is very grand. Heavy doors, gorgeous wood furniture, beautiful bathroom (2 sinks, large bathtub, lovely amenities), and friendly staff at check-in. We were offered a welcome drink and we accepted 2 flutes of sparkling wine and like another reviewer, found a immediate charge on our bill, which they removed after we brought it up - does seem a bit weird. Close enough to the train station to walk, although we took a cab as it was raining - 14 CHF.

  • Stayed: June 2011, travelled as a couple
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Thank k9loves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHN1870, Guest Relation at Grand Hotel National, responded to this reviewResponded 7 July 2011

Dear k9loves

thank you very much for your positiv comments here on tripadvisor.

We are glad to hear your friendly praise of our reception staff as well as on our room amenities.
But we are sorry to read about the problems during your stay with the welcome drinks on your room bill. Whilst I sincerely apologise for the shortfall you have experienced. We will correct them with the team and ensure such mistakes in future.

We hope we will have the opportunity to welcome you back to the Grand Hotel National Luzern in the near future.


Kind regard

Your Grand Hotel National Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2011

Location: The Grand Hotel National is located right on the lake, the lobby, restaurant, bar and many rooms have direct views of the lake and mountaints - stunning. Lots of shopping restaurants steps from the hotel. 5 minute taxi ride to the train station. This hotel is all about LOCATION + Views.

Ambience: Old world charm, slightly updated. The hotel stretches about a block long next to the lake and there are tons of floor to ceiling windows allowing the view to stream into the hotel. The ceilings of the main floor are quite high and the common rooms are quite large - a very room feel. Some really nice artwork - Gerhard Richter prints; Calder works on paper from the 1970s, Dali lithos and other assorted prints in the rooms.

Rooms: Great views - get a room faxcing the lake with a balcony!!! Fairly small in size - think it was a queen size bed; high ceilings help to make the room seem larger. Writing desk, long chandalier hanging from ceiling, armoire for your clothes, small LCD TV and room safe and binoculars for the view. Nice artwork. The bathroom had good water pressure in the shower/tub combon, but, again small in size. Note: this is an old building and the walls are PAPER THIN. I could hear the couple next door watching TV and the people upstairs on my ceiling until 11 PM. So - may not be a good choice if you really need sleep.

Restaurant + Bar: Again, great views of the lake and mountains. We were invited for the complimentary drink after check in and had one - we had to take the charge off the bill upon check out - they didn't let the bar tender know. Drinks were good and bartender was friendly. We had breakfast in the large dining room next to the bar - nice morning buffet - great Calder artwork on the walls. There are 4 restaurants on the property - all facing the lake.

We tried the Thai restaurant for dinner - I would say good quality for Switzerland - not cheap, but once again a great view. The manager was doing business work at a table a few paces away which was kind of strange - he probably enjoyed the view as well. Prices are Swiss High as expected.

Service: The staff seemed young and inexperienced. Check-in / Check-out took too long; there was no one at the entrance to help with luggage or taxis - this is left to the front desk staff. At these prices service should be 5 star - it is not.

Spa & Pool: There is a spa and pool on the property - I did not visit them.

Room Tip: Facing lake with balcony on higher floors!
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  • Stayed: May 2011, travelled on business
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Thank BeachMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHN1870, Guest Relation at Grand Hotel National, responded to this reviewResponded 11 July 2011

Dear BeachMax

First of all, we would like to say thank you for choosing our hotel and for taking the time to share your opinion with us.

We would also like to thank you for your valuable comments, which we have read very carefully and will certainly be taken into consideration in order to improve the overall service and guest satisfaction.

We hope we will have the opportunity to welcome you back to the Grand Hotel National Luzern in the near future.


Kind regard

Your Grand Hotel National - Team

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Reviewed 5 June 2011

This is a fantastic hotel and is worth paying for a room with a view over the lake, a bit expensive but its worth it the service and rooms are fantastic. Breakfast is very nice with a wide selection of food.

  • Stayed: April 2011, travelled as a couple
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1  Thank Brad073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHN1870, Guest relation at Grand Hotel National, responded to this reviewResponded 11 July 2011

Dear Brad073

First of all we would like to thank you for your recent stay with us. Hopefully you had a pleasant and safe trip to your next destination. Also we would like to say thank you very much for giving us such a positiv feedback.

We would be delighted if we can welcoming you again in The Grand Hotel National Luzern.

Kind regard

Your Grand Hotel National Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2011

My husband and I stayed at the hotel for 3 nights over the easter bank holiday weekend. The hotel staff was very friendly and helpful. The room was a good size esp for a city hotel.
The swimming pool was an adequate size but there was no fitness facilities except for one bike. You can use the fitness parc next door but its 25 swiss francs (discounted rate as its 35 swiss francs normally)
We tried to go to the Thai restaurant in the hotel but they were fully booked. It was a bit strange as they had loads of empty tables... The restaurants are attached to the hotel but are not all owned by the hotel.
The little personal touches like a fruit bowl on arrival in the room, mini chocolates wishing us a good night every night was lovely.
The reception staff always greeted us when we walked past.
George was very helpful as he explained to us the facilities in the hotel and booked us in the Thai Garden restaurant which was a 10mins walk from the hotel. The restaurant was gorgeous however a bit over priced.
Food tends to be very expensive in Lucerne...

  • Stayed: April 2011, travelled as a couple
    • Value
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1  Thank MelissaWing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#14 Luxury Hotel in Lucerne
Price Range: RM1,057 - RM2,190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Official Description (provided by the hotel):
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 
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Also Known As:
Grand Hotel Lucerne

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