We spent 3 nights at this hotel. The only reason we stayed for these 3 nights is we had paid in advance and could not afford to change to another hotel. The only positive is the location as it is easy walking distance to everything in Lucerne. We had dinner & drinks at Shamrocks Irish Pub just off the main street in the old town - highly recommend. Food was great and staff were lovely.
We arrived at the hotel at 1pm from the train station and were told check in was 3pm. This was fine however we had to almost beg to store our luggage. We came back about 2:57, tired from walking around trying to kill 2 hours after a long travel journey and they still were not going to let us check in because it was not 3pm (deadly serious). Eventually we got checked in and got up to our room.
The rooms are incredibly basic (as we expected) however they were not clean or comfortable in the slightest. Our room was filthy with dust and just being in there made us both feel ill. I did not expect much of the bathroom - it is like a little porta-bathroom almost, with toilet and shower. This was okay however they DO NOT provide towels as they state. They provide 2 hand towels and you are expected to use this to shower. As an average size female, this was even difficult for me! There was a small window in the room, but we could not keep this open at night due to the noise in the street, so the room becomes incredibly stuffy. There is also no privacy as there are buildings across the street that can see straight in - no curtains are provided so if you have the lights on in the evening, there is a view straight into the room.
We ran out of toilet paper and asked for our room to be serviced (even had the sign on the door for 2 days). This did not happen, and even after asking the front desk, we were not provided any. Thankfully a housekeeper left the storage room unlocked so we were able to get more. I can understand that some people would like the novelty of it. That was why we booked it, however I should have read the reviews more thoroughly as this was definitely not a suitable place for us to stay,. I certainly do not recommend it for stays more than 1 night, especially if you want to get any sleep.
Also - thoroughly check the beds before you accept a room. Both myself and my partner are covered in little bites all over our bodies as a result of our stay. Lucerne is expensive, however I think it is worth spending the extra to stay somewhere comfortable and decent. Plus the staff may actually care about looking after their guests rather than flirting with the young contiki tour guests the entire time.
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- Also Known As:
- Jailhotel Loewengraben Lucerne
- Jailhotel Loewengraben Hotel Lucerne