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All reviews impressive hotel different types ski shop deluxe room concierge desk lobby bar kids club turn down service rooms are spacious skiing holiday wonderful hotel the hotel manager spa area no air conditioning cable car ski school ski pass
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80 - 85 of 906 reviews
Reviewed 25 August 2017

The room (334) overlooked some roof tops, but if you step out on the small balcony you can see a view of the mountains. Room had funky light controls. It was quiet except for traffic noise as you need to keep window ajar in summer as no air conditioning. Mattress on king sized bed was uncomfortable. Kleenex box in the bathroom is not attached and it is turned side ways in a shelf -- you'll pull box out if you pull hard.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank married96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 September 2017

Dear married96, thank you very much for your rating and your feedback. We are sorry you did not enjoy the comfort of our room. Same was shared with our respective teams that are checking all points you wrote in your feedback.
Nevertheless we still hope to see you soon again. Should your travel plans bring you back to St. Moritz, please do not hesitate to contact me directly.
Thank you and kind regards,
Peter Plejic, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

This was one of our best vacations if not the best vacation we ever had. The Kempinski Grand Hotel deserved its name GRAND!
From the concierge to the GM Constantine to the front desk and the entire staff, the Spa and pool... we can go on and on,all were out to please. Not to mention the Wagner family that went above on beyond to make this a most memorable vacation.
We will be back!
Thank you again

Stayed: August 2017, travelled with family
2  Thank daniel k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 August 2017

Dear daniel k,
thank you very much for your kind review. We are glad you enjoyed your stay with. Rest assured we will mention your review to all colleagues you nominated. We are looking forward to see you soon again, as you mentioned in your review.
Thank you very much again and best regards from the Alps,
Peter Plejic, Front Office Manager

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Reviewed 16 August 2017

5* hotel? Restaurant was closed and alternative eateries on site fully booked. Concierge was happy enough to arrange a taxi at my expense to Hotel Steffani for dinner.
Had same problem at Hotel Adlon...restaurant not available... Not good enough

Room Tip: Lake view or car park view if there's any exotica that day
  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Jock M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 August 2017

Dear Jock M,
It was a pleasure to have you stay with us at the Kempinski Grand Hotel des Bains and thank you for sparing your valuable time to share your feedback about our product and services. Your evaluation gives us an indication of our performance and it gives us inspiration to improve the quality of our operation.
I was very concerned to read the comments you made about the restaurant closure. I have shared this feedback with the respective departments and we are verifying how we can improve these areas in future.
At this stage I would like to apologize for the inconvenience. It is our constant endeavor to improve on our standards and services and to ensure that all our guests are comfortable and leaving with fond memories.
Please do not hesitate to contact me directly if I may be of assistance in ensuring that your next visit is more renewing.
Thank you and kind regards,
Peter Plejic
Front Office Manager

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Reviewed 16 August 2017 via mobile

The best hotel I have been to amazing service amazing, staff, nice clean and tidy tasty food and a very helpful concierge with name of Cornelius haug, staff always smiling and very helpfull whatever needed and whenever needed most recommended hotel the hotel that I will go to in the future

Stayed: August 2017, travelled with friends
2  Thank Vacationer727505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 August 2017

Dear valued guest,
thank you very much for your positive review and thank you also for pointing out Mr. Cornelius and his exceptional service. We are glad all of us remained in good memories and we are looking forward to welcome you soon again.
Thank you again and kind regards,
Peter Plejic
Front Office Manager

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Reviewed 3 August 2017 via mobile

We stayed in the Kempinski for one night, and it was so worth it. From the moment we arrived till the moment we left was just one highlight after the other. We had a very pleasant welcome from the staff, who btw are extremely friendly and helpful. The breakfast is unbelievable, we would recommend to take at least one dish a la carte (it's included). We chose the poached egg accompanied by truffle and spinach. We would like to thank Maikel who brought our experience to the next level by providing us with an excellent service.
The wellness consists out of a swimming pool, Turkish steam bath and 5 different sauna's with a different atmosphere.

As a general conclusion: congratulations Kempinski!

Stayed: August 2017, travelled as a couple
4  Thank Valérie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 August 2017

Dear Valérie V,
thank you very much for your kind review. It is always a pleasure to read comments from our satisfied guests. We are very happy you enjoyed your stay with us. You pointed out Mr. Maikel positively, please rest assured will mention and recognize Maikel for his efforts.
Thank you very much again and kind regards,
Peter Plejic
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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