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“Superb Hotel with Excellent Service”

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Kempinski Grand Hotel des Bains St. Moritz
Ranked #5 of 33 Hotels in St. Moritz
Reviewed 27 October 2017

We enjoy very much our stay with excellent service from the staff.
From the time we arrived, the valet was excellent to take care our car and escort us to the reception for check in.
And not to mention the concierge was excellent to suggest where to visit and to dine.
Great place.

Room Tip: Prefer to choose the newly renovated room
See more room tips
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ming m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 30 December 2017

Dear ming m,

Thank you very much for your positive feedback.

We are very pleased to hear that you enjoyed our services throughout your stay.

Your comments are very satisfying, because this is exactly what we are aiming at; offering a unique and memorable five star experience.

We are looking forward to welcoming you back again soon.

Best regards from snowy St. Moritz,

Kerstin Scheuerer
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 829 reviews

Reviewed 17 October 2017

We enjoyed everything from the time we arrived until we left. The doorman, bellhop and reception were so friendly and totally committed to making sure we had a great stay. The room was very nice and comfortable. The grounds and views from the room were beautiful. Breakfast was excellent. It was obvious that we were not the super rich or jetsetters but we were treated like we were the most important guests in the hotel. Not only was the facility like a palace, the staff was some of the best we have ever seen. The experience was well worth the cost.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank JohnHouTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 30 December 2017

Dear JohnHouTX,

Thank you very much for your positive feedback.

We are very pleased to hear that you enjoyed our services throughout your stay. Your comments are very satisfying, because this is exactly what we are aiming at; offering a unique and memorable five star experience.

We are looking forward to welcoming you back again soon.

Best regards from snowy St. Moritz,

Kerstin Scheuerer
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

We enjoyed our stay at this first-class hotel. We very much appreciated the upgraded room we were given. When we checked in, the hotel clerk gave us a tour of the facilities and helped us make a reservation at one of the hotel's restaurants.
The bed was comfortable, the room was spacious, and it was very quiet, therefore we got a great night's sleep.
We wish we had stayed longer so we could take advantage of the pool and spa; it looked very nice.
We discovered when we left that the hotel is just across the street from the ski resort's tram.
We appreciated the hotel staff in helping us with some laundry (express service). However, it was exorbitantly expensive!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 30 December 2017

Dear Jane S,

Thank you very much for your positive comment that shows you have truly appreciated our excellent facilities and high service standards.

We are looking forward to your upcoming stay with us.

With the best regards from St. Moritz,

Kerstin Scheuerer
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

We stay there for 3 nights and we enjoy everything.
The hotel the service and the food were excellent.
The st Moritz is a beautiful city,expensive but for the good things you have to pay everywhere.
Thank you.

Stayed: October 2017, travelled as a couple
Thank Bledigj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 30 December 2017

Dear Bledigj,

Thank you very much for your kind feedback on our hotel.

We look forward to welcoming you back to St. Moritz.

Best regards,

Kerstin Scheuerer
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

Well we enjoyed 2 nights in this fab hotel. We impressive 5 star hotel. Lovely room, fab bathroom. Very comfortable stay. Cosy bed. Excellent amenities within the hotel. Great selection at breakfast but we did find the food could have been hotter. Very friendly staff. Very quite no noise. Dined 2 evenings in their restaurant. Nice walk into the centre on St Moritz around the lake. Nightly turn down provided. Hotel offers transfers to train station which is free. When we arrived we caught a taxi 21 Swiss francs. Our hotel was booked through Qantas by our travel agent.

Stayed: September 2017, travelled as a couple
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 October 2017

Dear Susan,
thank you so much for taking the time to review our hotel. We are delighted to see how much you enjoyed your stay with us and appreciate your positive feedback , especially your comments about the rooms, breakfast and our employees. Should your travel plans lead you back to St. Moritz, we would be delighted to welcome you back as a guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Grand Hotel des Bains St. Moritz

Address: Via Mezdi 27, St. Moritz 7500, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 33 Hotels in St. Moritz
Price Range: RM 1,414 - RM 5,300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Grand Hotel des Bains St. Moritz 5*
Number of rooms: 184
Official Description (provided by the hotel):
The Kempinski St. Moritz combines great hotel tradition with modern service. That is why demanding guests feel at home away from home. At the four restaurants the classical art of cooking with local products is interpreted in a modern way. The Kempinski the SPA offers wellness, pool, fitness and a personal trainer. Taste the Kempinski comfort in a relaxed atmosphere in one of 184 luxurious rooms & suites. ... more   less 
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