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Kempinski Grand Hotel des Bains St. Moritz
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Reviews (847)
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Reviewed 21 December 2017 via mobile

Brilliant service, great rooms that were very quiet. A magical location especially in winter if you ski with the lift behind the hotel. A shuttle into town which you may need in winter( -17 to -7 during our stay).
The Manager that circulated during breakfast and also during our time in the bar at night was extremely efficient and committed to running a well organised establishment. He even seated us on the last morning at breakfast when he saw that other staff were otherwise engaged!
A great stay.

Stayed: December 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 2 January 2018

Dear Valued Guest,

Thank you very much for your kind feedback on our hotel.

We look forward to welcoming you back to St. Moritz.

Best regards,

Kerstin Scheuerer
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017 via mobile

You know when you look at hotel pictures and then are disappointed with the reality? Well, this is definitely not the case at this hotel! Everything was perfect, the staff were incredible. They remembered me, always greeted me with my name and a smile. I had the half board at Enoteca and the staff here clearly love their job. Special mention to Adriano, who went to get me something to read while I was alone, and Mandy and Rick who were excellent wait staff. It’s definitely a place to visit!

Stayed: December 2017, travelled solo
Thank Fiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 29 December 2017

Dear Fiona W,

Thank you very much for your comment.

Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards.

We are looking forward to your upcoming stay with us.

With the best regards from St. Moritz,

Kerstin Scheuerer
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

I have ever stayed here for one night two years ago. The whole hotel looks like a gorgeous palace. The lobby, restaurant, guest rooms, aisles and fitness facilities, everything were wonderful and luxury. In the spa and sauna center, there are several different styles of sauna rooms, I like stone sauna the most. When I used the elegant swimming pool, there were only me in the pool and it felt so nice like I was the king and owned the whole palace! In the first floor of the hotel, there were a casino next to the lobby, unfortunately I was too young to get the permission to enter the casino at then. If I have the chance to visit St. Moritz again in the future, I will definitely stay in this hotel again and visit the casino!

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 元浩 潘
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 29 December 2017

Dear 元浩 潘,

Thank you very much for your feedback on our hotel.

We are very pleased to hear that you enjoyed our services and our facilities throughout your stay. Your comments are very satisfying, because this is exactly what we are aiming at; offering a unique and memorable five star experience.

We look forward to welcoming you back to St. Moritz.

Best regards,

Kerstin Scheuerer
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

What an amazing welcome from all the staff at any service! Always kind and available to satisfy any of your request even at any moment! The hotel itself is thought to make you relax: the Spa is one of the best ever, with several kind of saunas and a relaxing area that is realky so. Breakfast is an amazing selection of fruits, sweets and saulted things that can help your start of the day. Even if you don't ski, you will definitely enjoy this hotels and its warm welcome!

Stayed: December 2017, travelled on business
Thank marco v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 30 December 2017

Dear marco v,

We would like to thank you very much for having chosen our hotel as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us.

We are pleased to hear that you could enjoy your recent stay to the utmost of your satisfaction and that you experienced an outstanding service offered by our team.

Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards.

We are looking forward to your upcoming stay with us.

With the best regards from snowy St. Moritz,

Kerstin Scheuerer
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

Excellent hotel with first class service. Loved that the exterior of the hotel reminded me of the movie Grand Budapest Hotel; set against the backdrop of the mountains, the hotel looks very grand and stately. Room was spacious, toilet clean and inviting (would actually lounge in the tub if not for the spectacular pool), room service impeccable and meticulous. Breakfast spread was extensive with a live pianist. Sheer luxury

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank alexmetric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservationssmvg2017, Assistant Front Office Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded 30 December 2017

Dear alexmetric,

Thank you very much for your comment.

Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards.

We are looking forward to your upcoming stay with us.

With the best regards from St. Moritz,

Kerstin Scheuerer
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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