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“For what you pay it should be clean”

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Villa Principe Leopoldo
Ranked #11 of 45 Hotels in Lugano
Certificate of Excellence
Reviewed 27 August 2017

I stayed again in this hotel, cleanliness and maintenance very poor, reception not up to expectations they do not speak English at front desk and they are kind of arrogant. I stayed several times, innovation is an unknown word for this hotel, i do not recommend there are better options in town.

Room Tip: Do not stay in the Villa too noisy
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  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara_Gibellini, General Manager at Villa Principe Leopoldo, responded to this reviewResponded 1 October 2017

Dear Charlie B,

we are very upset for your review.

Please refer to me for giving more details about what was not satisfying your expectations, writing to barbara.gibellini@leopoldohotel.com
I would be very pleased to welcome you in the next future and discuss about what we can improve with a tasting coffee on our wonderful terrace

My best regards
Barbara Gibellini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 546 reviews

Reviewed 24 July 2017 via mobile

We went to Lake Como first and stayed at Villa Tremezzo. The contrast was interesting. Lake Lugano is much smaller so the mountains are a lot closer. Principe was a very on stone manor . The hotel lobby not so impressive but the rooms were very updated , large and beautiful. Heres the clincher though... the prices in Switzerland are just stupid. We went to Zurich and Geneva earlier this summer and the prices were also ridiculous. Its not the frank.... .96...a little more than a dollar to get a frank. What is crazy here is the unit cost. Who needs a 29 frank cream of tomato soup, 48 frank gazpacho or a 50 frank club sandwich ... in the bar!!!! The transportation costs are also crazy. For instance we are traveling back to Milan to fly direct to JFK. The driver told us to be sure and book the car through the Italian company , otherwise you are paying double if booked in Lugano. The hotel has Michelin Stars. The food is good, rooms great, and good service. Only downside.... Its in Switzerland!

Stayed: July 2017, travelled as a couple
Thank Coccindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara_Gibellini, General Manager at Villa Principe Leopoldo, responded to this reviewResponded 30 September 2017

Dear Mr Coccindy,

thank you for choosing our Hotel and for your very good review.
We wish to welcome you back in Lugano, as we have so many things we would love to show you in our country that will let you fall in love with Switzerland!
our best regards
Barbara Gibellini
General Manager

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Reviewed 18 July 2017

Stayed 2 nights at Villa Principe Leopoldo and loved every second of it. The hotel has a shuttle service down to the town center which saved quite a bit of money on taxis. The pool area is lovely and the views from around the hotel are to-die-for. The rooms are the biggest I've seen in Europe. Can't wait to come back!

  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Deirdre M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara_Gibellini, General Manager at Villa Principe Leopoldo, responded to this reviewResponded 1 October 2017

Dear Mr Deirdre M
thank you so much for your lovely detailed review that focus on some of our highlights, like the very special dimension of the rooms, the incredible romantic view, the shuttle service!
we will be very happy to welcome you back in Lugano! please refer to me for your next reservation so that we can take a special care of your arrival!

Barbara Gibellini
General Manager

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Reviewed 23 June 2017

Stayed 4 nights at the Leopoldo and had a partial lake view room. Rooms were luxurious but if you are on the bottom floor, best to have rooms closer to the pool as the balcony views are the best. The terrace pool is lovely and heated which makes for a great way to end a day of touring and hiking. There is limited service around the pool... and drinks and snacks are quite pricey. (. Best to bring your own) . There is a shuttle service to town which leaves every 2 hours until 6; best to plan as taxis are expensive to and from town. Breakfasts are lovely on the terrace and are usually included in the room. The Leopoldo terrace is the big feature of this hotel. Stunning views overlooking Lake Lugano and a beautiful dining room and piano bar. It gets very busy as it's a popular place for events but we always found a place to sit. There are 2 very good restaraunts within walking distance; Bora de Bessa and Balmelli. Both local and definitely worth a try.

Room Tip: Ground level rooms- keep patio door closed as we had a few visitors in our room that were not welcom...
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Shellyakiroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara_Gibellini, Direttore generale at Villa Principe Leopoldo, responded to this reviewResponded 30 June 2017

Dear Shellyakiroff,

Thank you for very much for your kind words. We are delighted to read that you enjoyed your 4nights stay with us and we could contribute to a nice stay in Lugano.
Hospitality is our passion and we are glad you felt comfortable at the Villa Principe Leopoldo.

We are looking forward to welcoming you back in the near future.
Best regards,

Barbara Gibellini
General Manager

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Reviewed 5 June 2017

I always wanted to stay at this property but somehow this was my first time and it definitely won't be the last! Everything was perfect. From the welcome and check-in, throughout the stay hotel staff were very efficient and pleasant. They offered me a fantastic room facing the lake. I enjoyed the outdoor pool and the overall decoration. The restaurant offered also beautiful views and a top class range of dishes. In addition, the hotel offers a very convenient shuttle to downtown. What else is there to wish? I can't wait to go back there! Many thanks indeed!

  • Stayed: May 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Calinnn2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara_Gibellini, Direttore generale at Villa Principe Leopoldo, responded to this reviewResponded 30 June 2017

Dear Calinnn2007,

First and foremost we would like to thank you for having taken the time to write about your recent stay at the Villa Principe Leopoldo.

A returning guest is probably the best compliment we could get - thank you very much for these wonderful words, waiting to welcome you back to Lugano very soon in our Hotel! Ever since our Villa was opened opened in 1986 as an hotel a personal and first-class service has been one of our top priorities, together with the gastronomic excellence.
we are so happy you could appreciate it!

Our Warmest regards,

Barbara Gibellini
General Manager

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Additional Information about Villa Principe Leopoldo

Address: via Montalbano 5, Lugano 6900, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Lugano
#4 Spa Hotel in Lugano
#5 Business Hotel in Lugano
#5 Romantic Hotel in Lugano
#9 Luxury Hotel in Lugano
Price Range: RM1,226 - RM2,076 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Principe Leopoldo 5*
Number of rooms: 37
Official Description (provided by the hotel):
Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more   less 
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Also Known As:
Villa Principe Leopoldo Hotel And Spa
Hotel Principe Leopoldo

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