This is a joke of a 5 star hotel: kitsch decoration, old infrastructure (elevators dating from the 1960's, and I'm being kind, keys and not cards to enter the rooms). The spa is ridiculously small, there is no covered swimming pool, and if you want to go to the gym, you have to cross the street and go to the 4-star hotel that belongs to the same owner. The view on the lake is mostly covered by plants.
The icing on the cake was the cesar salad I ordered at the bar: 34 CHF for a big bowl of iceberg lettuce, a few pieces of chicken, a little bit of cooked egg, big slices of parmiggiano, and some croutons bought in the supermarket). All this seasoned with a very commercial dressing. What happened to the anchovies, the home-made croutons and the romaine lettuce? What about presenting it in a nice dish? When I complained the bar manager was rude and dismissive, using the classic sentence people who know little about customer service use: "we have served many salads and you are the first person to complain".
Very disappointing stay, and a very poor price / quality ratio. I do not plan to go there again, and do would not recommend this hotel to anyone going to Lugano.
- Official Description (provided by the hotel):
- Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more less
- Reservation Options:
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- Also Known As:
- Villa Principe Leopoldo Hotel And Spa
- Hotel Principe Leopoldo