This is a joke of a 5 star hotel: kitsch decoration, old infrastructure (elevators dating from the 1960's, and I'm being kind, keys and not cards to enter the rooms). The spa is ridiculously small, there is no covered swimming pool, and if you want to go to the gym, you have to cross the street and go to the 4-star hotel that belongs to the same owner. The view on the lake is mostly covered by plants.
The icing on the cake was the cesar salad I ordered at the bar: 34 CHF for a big bowl of iceberg lettuce, a few pieces of chicken, a little bit of cooked egg, big slices of parmiggiano, and some croutons bought in the supermarket). All this seasoned with a very commercial dressing. What happened to the anchovies, the home-made croutons and the romaine lettuce? What about presenting it in a nice dish? When I complained the bar manager was rude and dismissive, using the classic sentence people who know little about customer service use: "we have served many salads and you are the first person to complain".
Very disappointing stay, and a very poor price / quality ratio. I do not plan to go there again, and do would not recommend this hotel to anyone going to Lugano.More
- Free Wifi
- Breakfast included