We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (702)
Filter reviews
702 results
Traveller rating
348
246
69
21
18
Traveller type
Time of year
LanguageAll languages
More languages
348
246
69
21
18
Show reviews that mention
All reviews living room well equipped gym outdoor pool huge bedroom ac unit the hotel sits upgraded to a suite small kitchen astonishing view booked a standard room fitness center lake lugano surrounding mountains bottle of prosecco a great stay free shuttle close to train station
Filter
Updating list...
11 - 16 of 702 reviews
Reviewed 12 July 2018

This hotel surprised me a bit. Lugano is a sleepy town with very little to do outside of the village square where all the old streets are (and Cucina di Alice!). This is part hotel, part condominium. It is actually kind of confusing to get around here, since the only way for you to access your room is to first go through the reception area, down stairs, cross to the shops/spa area, and then finally take the elevator to your room. There are doors to the hotel side, but they are only accessible if you are a resident.

When I walked into the room, I could immediately tell that the rooms had not been refurbished since the late 80's or early 90's. The walls were a coral color, the furnishings were a light green and natural wood, and the air conditioner was a wall unit. Luckily, my AC worked and cooled my room down from a balmy 84F to around 68F! My travel companion was not as lucky with her AC unit. The beds were on the firm side which would have been fine, but the pillows were garbage, so my neck ended up hurting for the next 16 hours of travel back to LA.

Other than the dated feel, the room was spacious and nice with a HUGE marble balcony and a great view of the surrounding mountains.

Beware the expensive hotel food. Go to Cucina Di Alice for better food for less money. This town is not logical to for walking and is VERY hilly, which I like, but I understand that many people would not prefer this. I suggest having reception call a cab for you.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ericd488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this reviewResponded 23 August 2018

Dear Mr. Eric D,
we thank you for your recenst stay at Villa Sassa and for your feedback.
We do inform you that all our rooms are constantly under rennovation. In addition we do also inform you that in our rooms you can find a pillow menu, from which you can order for free different pillows.
Lastly, we are happy you enjoyed our recomendation of the Restaurant in town.
In the hope to have the chance to welcome you back,
Best regards
Francesco B.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

Two nights at spa with outdoor pool (also indoor), spacious room. Everything clean and working. Breakfast had various items and of good quality. Also sparkling wine... At peak time a bit busy place, but with good view to the lake.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank leenah416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this reviewResponded 2 August 2018

Dear leenah416,
Thank you for your lovely review and your positive thoughts following your recent stay at Villa Sassa Hotel, Residence & Spa.
We are thrilled to hear that the hotel and the team have exceeded your expectations and you have enjoyed your stay with us.
On behalf of the entire team, we would like to thank you once again and we hope to have pleasure to welcome you back in the nearest future.
Kind Regards
Francesco B.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

Hotel was good-looking, nice reception hall and very nice big gardens - although at least half of it was signed as private and we were not allowed to enter. Breakfast was continental-plus. We were upgraded to a suite - Size was big, very nice view, no carpets, quite simple furniture, good bathroom.

Room tip: Ask for lake-view.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Q2805BTgeorgem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this reviewResponded 2 August 2018

Dear Guest Q2805BTgeorgem
Thank you for taking your time to share your review following your recent stay.
Our team here at the Villa Sassa Hotel, Residence & Spa consistently makes every effort to provide an excellent service to all our guests.
On behalf of entire Villa Sassa Hotel, Residence & Spa, I would like to thank you once again for your lovely comments about our team and property and we are looking forward to your return visit to pamper you ones more with great hospitality.
Kind Regards
Francesco B.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

A fantastic overnight stay at Villa Sassa! Well-situated and accessible to public transport. The staff were very helpful and friendly. Added amenities like indoor pool, jacuzzi and yoga classes were greatly appreciated.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Teodora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this reviewResponded 2 August 2018

Dear GuestTeodora S.,
Thank you for your lovely review and your positive thoughts following your recent stay at Villa Sassa Hotel, Residence & Spa.
We are thrilled to hear that the hotel and the team have exceeded your expectations and you have enjoyed your stay with us.
On behalf of the entire team, we would like to thank you once again and we hope to have pleasure to welcome you back in the nearest future.
Kind Regards
Francesco B.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

First time staying at Villa Sassa in Lugano and what a wonderful experience it was too.

From the moment your walked into Reception you felt welcomed. Checkin was very easy and there was a very friendly Porter to help you with luggage.

The room was fantastic with awesome views. It was also well maintained daily.

The Restaurant did a great Breakfast. However the highlight was the awesome dinner. Fantastic tastes and originality.

Thank you Villa Sassa, I will be back! ❤️

Date of stay: May 2018
Trip type: Travelled on business
Thank WayneKline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this reviewResponded 25 May 2018

Dear WayneKline,
Thank you for your lovely review and your positive thoughts following your recent stay at Villa Sassa Hotel, Residence & Spa.
We are thrilled to hear that the hotel and the team have exceeded your expectations and you have enjoyed your stay with us.
On behalf of the entire team, we would like to thank you once again and we hope to have pleasure to welcome you back in the nearest future.
Kind Regards
Francesco B.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews