Dear Family Warwillow-Thomson,
thank you very much for your feedback!
We have looked into the matter and found that you had been informed per email months before your check in about the rates of a late check out (which is not CHF 50.00 per person but per room). Also, in advance we had already given you a later check out for all 3 rooms free of charge and our colleague from the reception offered to give you the suite until 2 pm - also free of charge, which you declined.
Furthermore, in recognition to your booking of 3 rooms, we gave you an upgrade for two of them out of our own volition, free of charge, so you could all be next to each other - we are sorry to see that this kind of gesture is not taken into account by you.
All in all we were very happy to have you stay with us and of course we are very grateful that you decided to eat at our sister hotel!
We are sorry that the weekend ended on a bad note because of this misunderstanding, we will of course train our staff in more flexibility for future late check outs during the between seasons, even if the rooms are sold for the same day again, and we do hope that one day you will give us another chance to prove ourselves.
We wish you an amazing summer,
best regards,
Family Julen