I stayed in this hotel as part of a business function as it was within walking distance of the venue. It does not have a reception area and I did not have the 4 digit number of my reservation handy. After calling I found out I made a mistake in the reservation, instead of November I had reserved December. The lady on the phone was VERY accommodating and found a room for me, walked me through the key receiving and how to give the key back. The room was spacious and clean but very basic. It had everything I needed and I would stay there again.