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Reviews (478)
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All reviewsspg goldold townwithin walking distanceupgraded to a junior suitebusiness districtbusiness hotelsmall hotelfront desk staffthe rooms were nicecorner roomtwo blocksquiet at nightlobby barminute walkspent one nightstaff was very friendly and helpfulhotel is in a great location
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Reviewed 27 September 2017

This is not one I would pick if I were on vacation in Zurich. it is a functional business hotel and nothing more. Rooms are ok, bathrooms are tiny though - I barely moved around in the shower. But for a one night flying visit to Zurich it is central and inexpensive

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank s s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 4 October 2017

Dear s s,

thank you for staying with us, I am glad you liked the location of our property.
Thank you for your feedback, we highly appreciate it.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

Check in was great and very friendly. The rooms had comfortable beds, mini fridge and coffee maker. The location was great, just on block from lake Zurich and close to old town. We didn't eat here but had cocktails in the evening, the bar tender was very friendly. A great hotel.

Stayed: September 2017, travelled with friends
Thank starc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 4 October 2017

Dear starc,

thank you very much for your review. We are glad to hear you were happy with the check-in process, the Sheraton Signature Beds and your room. I am pleased you enjoyed the location and I hope you liked Zurich.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

The hotel is very well located walking distance to the major attractions in Zurich. The property is nothing special but the main reason I recommend this hotel is its service: extremely friendly, specially the front desk. This hotel is more like a small friendly boutique, not a large Sheraton property as we are used to in the US.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 2 October 2017

Dear Paul N,

thank you very much for staying at the Sheraton Zurich Neues Schloss Hotel.
I am pleased to read you liked its location and especially the service.
It is true that this Sheraton isn´t similar to other Sheratons. Thank you for reviewing us.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

I recently stayed at this hotel for six nights in a suite. It is a not very big hotel, but perfect for me, with good room service, good breakfast for a four star hotel, a very dedicated and friendly staff and a welcoming atmosphere, which perhaps is not in another larger hotel.

Perfect location almost next to the Lake, in 4 minutes could be catching a tram for everywhere or walking down to the nearly main road, Banhhofstrasse or getting to the bridge.

Nice, no noise, quiet, perfect to go to work or like a central point to go to other places in Switzerland

Room Tip: If you can achieve the cost of a suite, take it
  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Rasruano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 2 October 2017

Dear Rasruano,

thank you very much for chosing our hotel for your long stay in Zurich.
I am very happy to hear it was a perfect stay for you and a personal service.
Thank you for your kind and reassuring words, we would love to be your hosts again.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Stayed for three nights and quite liked the stay. It was comfortable and quite during the night. The road maintenance work just outside the hotel did bother during the day but once inside the room the noise was manageable. Since the maintenance work is out hotels control area i have no complaints.

We chose the suite room on top floor and quite liked it. Since its not a big high-rise hotel the views are limited but the open balcony attached with our room more than compensated for limited views. Its big and great to enjoy a glass of wine/coffee while looking at the setting sun.

We couldn't explore food options as all three days & nights we ate out while meeting friends and family. One evening we tried some snack and a drink at the bar which was great. Breakfast spread is sufficient and offers good variety every morning.

Location is the biggest plus for this hotel, FIFA museum, Bahnhofstrasse (shopiing street), lake etc everything is at a short walking distance. even the Zurich HB station is 10 minutes by tram from Stockerstrasse tram station.

Overall, we enjoyed our stay and had a different kind of hotel experience...Happy :)

Room Tip: Suite rooms on top floor with attached private balcony
  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank CyberWiber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 2 October 2017

Dear CyberWiber,

Thank you very much for your stay at our property and the positive feedback on Tripadvisor.
The construction on the roads is luckily going to end this month. I am pleased to read liked the location very much, we are located at the heart of the city but in a quite street.
We are glad you chose the suite and liked it, especially the balcony and mini bar offer.
Hopefully you enjoyed your time in Zurich and if you plan to visit again, we would be more than happy to welcome you.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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