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“Centrally located”

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Sheraton Zurich Neues Schloss Hotel
Ranked #81 of 138 Hotels in Zurich
Certificate of Excellence
Reviewed 1 October 2017

As a SPG Member(the hotel program for Starwood) I was upgraded to a junior suite. The suite was on the 5th with a wrap around floor I had a corner room. It was great. The shower had a rainhead shower however a person must be careful when leaving the shower because the floor can get slippery. You have to step up to use the shower. The bathroom also had black out shutters. The restaurant is/was undergoing renovations so the breakfast buffet was in the bar area. Breakfast consisted on a typical European breakfast, eggs, bacon, bread, sausage, various cheeses, cold cuts, fruit and cereal. This hotel is in a great location. About a 7 minute walk to the bus station by the lake and about 25 minute walk to the main train station. The staff was very friendly and helpful. My only compliant is I participated in the green choice program which meant no housekeeping for 3 days. On the 4th day housekeeping should clean the room. However, on the 4th day I came back to the room around 4pm and the room still was not clean. So I requested some towels and some more water and everything was fine. As a platinum member I had some snacks sent to the room as a welcome present. There is no club floor at this hotel. At breakfast if you wanted to have scrambled eggs, omellete or fried eggs they would make it for you.

Room Tip: Ask for a high floor
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  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank karol452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 4 October 2017

Dear karol452,

thank you for staying at the Sheraton Zurich Neues Schloss Hotel and for your detailed review.
I am glad to hear you are a loyal SPG Member. It is nice to read that you liked the location of the hotel and the breakfast buffet in the mornings. We are happy that you liked the upgrade
to one of our Junior Suites,.
We hope, apart from the green choice incident everything was fine and apologize for it.
Hopefully you liked the snacks we sent to your room.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 461 reviews

Reviewed 27 September 2017

This is not one I would pick if I were on vacation in Zurich. it is a functional business hotel and nothing more. Rooms are ok, bathrooms are tiny though - I barely moved around in the shower. But for a one night flying visit to Zurich it is central and inexpensive

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank s s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 4 October 2017

Dear s s,

thank you for staying with us, I am glad you liked the location of our property.
Thank you for your feedback, we highly appreciate it.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

Check in was great and very friendly. The rooms had comfortable beds, mini fridge and coffee maker. The location was great, just on block from lake Zurich and close to old town. We didn't eat here but had cocktails in the evening, the bar tender was very friendly. A great hotel.

Stayed: September 2017, travelled with friends
Thank starc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 4 October 2017

Dear starc,

thank you very much for your review. We are glad to hear you were happy with the check-in process, the Sheraton Signature Beds and your room. I am pleased you enjoyed the location and I hope you liked Zurich.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

The hotel is very well located walking distance to the major attractions in Zurich. The property is nothing special but the main reason I recommend this hotel is its service: extremely friendly, specially the front desk. This hotel is more like a small friendly boutique, not a large Sheraton property as we are used to in the US.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 2 October 2017

Dear Paul N,

thank you very much for staying at the Sheraton Zurich Neues Schloss Hotel.
I am pleased to read you liked its location and especially the service.
It is true that this Sheraton isn´t similar to other Sheratons. Thank you for reviewing us.

Kind regards,
Sven Lehmann
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

I recently stayed at this hotel for six nights in a suite. It is a not very big hotel, but perfect for me, with good room service, good breakfast for a four star hotel, a very dedicated and friendly staff and a welcoming atmosphere, which perhaps is not in another larger hotel.

Perfect location almost next to the Lake, in 4 minutes could be catching a tram for everywhere or walking down to the nearly main road, Banhhofstrasse or getting to the bridge.

Nice, no noise, quiet, perfect to go to work or like a central point to go to other places in Switzerland

Room Tip: If you can achieve the cost of a suite, take it
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  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Rasruano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded 2 October 2017

Dear Rasruano,

thank you very much for chosing our hotel for your long stay in Zurich.
I am very happy to hear it was a perfect stay for you and a personal service.
Thank you for your kind and reassuring words, we would love to be your hosts again.

Kind regards,
Sven Lehmann
Complex General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Zurich Neues Schloss Hotel

Address: Stockerstrasse 17, Zurich 8002, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Zurich
#46 Romantic Hotel in Zurich
#48 Luxury Hotel in Zurich
#68 Business Hotel in Zurich
Price Range: RM826 - RM1,734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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