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Reviewed 26 October 2017 via mobile

As usual nice hotel, clean and professional personal but this time the room was really really and too much warm ! I slept with the window open ! For me the pillows are important and in this hotel are the most similar to the Italian ones . This is added value for me. The rest is ok.

Date of stay: October 2017
Trip type: Travelled on business
Thank B8234VUfabiot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this reviewResponded 23 November 2017

Dear Fabio T,

Thank you for taking the time to share your feedback. We hope to welcome you back again to our hotel very soon!

Sincerely,

Nico Masi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017 via mobile

4 of us stayed as a stop over in one room and there was ample space. From the train station we caught tram #4 with all our luggage and it was so stress free with the stop at Technoparc less than 100m from the hotel entrance. Staff all spoke perfect English and were very helpful. Pool and gym were quite small but more than big enough to cool down or do a quick workout. There is a large open area in front of the hotel which is a nice outlook instead of looking at a building across the street. Access to the heart of the city was via tram system which was impeccable.

Date of stay: September 2017
Trip type: Travelled with family
Thank Chico1623
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this reviewResponded 23 November 2017

Dear Chico1623,

Thank you for taking the time to share your great feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Nico Masi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

The restaurant staff at breakfast was not hospitable. Moreover they tried to charge me for breakfast, whereas I had already paid for breakfast with my reservation. The room was ok, but the staff forgot to add more soap in the bath and to replace the paper cups. All in all, this accumulation of sloppiness adds up and makes the stay less pleasant than could be.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DiFranco11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this reviewResponded 23 November 2017

Dear DiFranco11,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Nico Masi
Front Office Manager

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Reviewed 29 September 2017

The Novotel is located in a Technoparc, just 100 metres to the tram stop to get into the city and rail station (about 6 stops). Day pass on the tram is approx 8 Euro - great value. The hotel is new, with all the modern facilities, great rooms and dining facilities expected of a first class hotel. Breakfast was great, staff were very friendly. A top spot.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Donald B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this reviewResponded 2 October 2017

Dear d0naldkeithb,

Thank you for taking the time to share your great feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Nico Masi
Front Office Manager

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Reviewed 27 September 2017 via mobile

The hotel is really good. It has good facilities. The service from staff is great. Also breakfast is good. The hotel is good both for business and leisure. Only slight disadvantage is that it is located slightly outside.

Date of stay: September 2017
Trip type: Travelled on business
Thank Ash031284
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this reviewResponded 2 October 2017

Dear Ash031284,

Thank you for taking the time to share your great feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Nico Masi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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