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All reviewslobster saladluxury hoteljunior suiteconcierge stafflocation is idealroom servicecontinental breakfasttiny roomwonderful hotelsingle bedthe main shopping streetwalking distanceshort stayold townhotel is locatedparadeplatzlake
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Reviewed 7 June 2018 via mobile

I absolutely adore this place now. The service is impeccable, very cosy room, and great location. The breakfast, both food and service, was so splendid it kept me happy for the rest of the day. I see no reason to stay anywhere else when in Zurich!

Stayed: June 2018, travelled on business
Thank QualityConsciousLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva-Marie K, Front Office Manager at Savoy Baur En Ville, responded to this reviewResponded 9 June 2018

Dear QualityConsciousLisa,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Attila Csendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

This hotel is terrible and managed by terrible people. You should not stay here under any circumstances.

A few of the issues:

* It is a 3 star experience at 5 star prices
* The single rooms are embarrassingly small with a full size day bed
* The bathrooms are tiny and have inadequate supplies
* The shower sprays water all over the floor because the bathroom is too small and the shower is inside a tub without appropriate curtains or doors
* The hotel & room lack basic amenities that a 4 star would have, let alone a 5 star

But the craziest thing about this very overpriced hotel is that there is no air conditioning. During my stay it was relatively warm in Zurich. My room was appallingly warm and I was unable to sleep. Why? Because there is no air conditioning. Let me repeat that: a room with a 400+ CHF rack rate has no air conditioning.

Room Tip: do not ever, ever, ever stay here. go somewhere else!
  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank twentythree55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva-Marie K, Marketing & Communications Manager at Savoy Baur En Ville, responded to this reviewResponded 5 June 2018

Dear twentythree55555,

As our management team has already explained to you during your stay, our ventilation system is a model that is common in these latitudes and does not have classic air conditioning cooling.

Furthermore, we would like to reiterate that we have offered you several alternatives on site (room change, provision of a transportable additional air conditioning).

We regret that we were still unable to meet your expectations and hope to welcome you back one day.

Kind regards,
Eva-Marie Knaak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

Our room was on the 5th floor, with a patio outside overlooking the churches nearby. We sat out and enjoyed the evenings.
Ate breakfast twice and loved the elegant room and delicious breakfast of yogurt, fruit, breads and jams. Cheese & ham also.
We had dinner at the Italian restaurant adjoining the hotel. Perfect.
What a convenient location.

Room Tip: walk out patio was nice unexpected feature
  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva-Marie K, Front Office Manager at Savoy Baur En Ville, responded to this reviewResponded 30 May 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Attila Csendes
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

Excellent location and very clean hotel. But dont expect flexibility you get what you paid for
During my short stay (1 night) hotel was almost empty so i ask nicely if i can have a better view or better room, Answer was "no problem it will cost ..."
About room: very clean, but forget espresso machine or other little useful things you can expect into 5 stars. Here you have minimu, Happilly this minimum is high level
About breakfast, i arrive at 10.05am, i was asking just for a coffee and hostess told me nicely "im sorry we are closed, but you can order through room service or at the bar... You are in switzerland and time is money.
About location: perfect for business, far from synagogue (except for shabbat, there is one 5 min walking)
Good point for family: almost all rooms are connecting rooms
Another good point for thoses who are keeping shabbat: all rooms has keys. I mean no magnetic key, real key :)
Dear Savoy, as a 5th star your visitors expected more flexibility.

Room Tip: best view on paradeplatz but only expensive rooms
  • Stayed: April 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Mykosher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva-Marie K, Front Office Manager at Savoy Baur En Ville, responded to this reviewResponded 20 May 2018

Dear Guest,

Thank you for your feedback. We always try to upgrade or give a better view room (although we are in the middle of the city among buildings, so we do not have lake or mountain view) if possible.
We kindly inform you, that the hotel was not almost emtpy during your visit so that's why an upgrade to the next category was not possible and we also inform you, than we have Nespresso machines in all of our junior suites and suites as well.
Thank you again for choosing Savoy Hotel Baur en Ville.
Best Regards
Attila Csendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018

the hotel is located right in the city and walking distance to many shopping, bars and restaurants. The hotel rooms were clean and beautiful, we had a a good night sleep. Also the staff were very friendly and accommodating. The restaurant serves top notch quality food. Overall we had a pleasant experience and we were very glad that we choosed this historic place. keep it up guys!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank milocatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva-Marie K, Front Office Manager at Savoy Baur En Ville, responded to this reviewResponded 18 May 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Attila Csendes
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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