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Reviews (613)
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All reviewsgreat locationold towntrain stationnespresso machinestreet noisestar hotelthe air conditioningfree wifibars and restaurantswalking distancewalked everywherenice hotelthree starminute walktea and coffeeincluded breakfaststayed nights
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7 - 12 of 614 reviews
Reviewed 8 June 2018

Just stayed one night but were really happy with everything. Close to the rail, which we wanted and the staff were really helpful with directions. The breakfast was also very nice. Happy to stay again if ever in Zurich

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank courtresort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Rütli S, Reception at Sorell Hotel Rutli, responded to this reviewResponded 9 June 2018

Dear Guest Thank you very much for your outstanding rating and for your kind feedback. We are pleased to read that you could enjoy your recent stay to the utmost of your satisfaction. Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards. We are looking forward to your upcoming stay with us. With the best regards from Zürich, Vanessa Karschunke, Reception

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Reviewed 29 May 2018 via mobile

I have been staying at this hotel for around 25 years. It is perfectly located for public transport to everywhere. The compact rooms are spotless, the ample buffet breakfast is included in the room rate as are the nespresso machines in every room and free wifi. Management has recently changed and the subtle changes that have been made are a positive addition to the already smooth way this hotel is run. A special mention has to be about Lisa on the front desk. She has a delightful personality and nothing is too much trouble for her - even cracking open my locked suitcase which decided it forgot my passcode! Saïd also on the front desk has the utmost patience with my changing reservations, often at the last minute. In fact all the staff are fantastic and make every effort to make my stays like home from home. I highly recommend the Sorell Rutli hotel!!

Stayed: May 2018, travelled solo
1  Thank LGLevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Rütli S, Reception at Sorell Hotel Rutli, responded to this reviewResponded 30 May 2018

Dear Ms Levy Thank you very much for your outstanding rating and for your kind feedback. We are pleased to read that you could enjoy your recent stay to the utmost of your satisfaction. Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards. We are looking forward to your upcoming stay with us. With the best regards from Zürich, Vanessa Karschunke, Reception

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Reviewed 26 May 2018

Before I traveled, I email some questions and they responded quickly. That helped as I was traveling solo. Excellent staff from the moment I checked in. Helpful and polite. Lisa helped me booked some day trip.Good choice!! Am glad I took her advice instead of going with another tour operator. I could purchase tour vouchers from hotel itself. I had a problem with all my credit and debit cards and Lisa sorted it out for me.
Breakfast was good value for money and food was great!

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Service
Thank Bing18Oct17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Rütli S, Reception at Sorell Hotel Rutli, responded to this reviewResponded 27 May 2018

Dear Guest Thank you for taking the time to share your feedback following your recent stay at Sorell Hotel Rütli , in the heart of Zürich. We have communicated your feedback to the entire team of Sorell Hotel Rütli and they are very proud to know that their efforts are appreciated. We are looking forward to your next visit. Best regards, Vanessa Karschunke Reception.

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Reviewed 22 May 2018

Not sure how the Swiss hotel rating system works, but this is most definitely not a three star experience. It's four star for sure.

Located just a short walk from the train station, the small property is in a great location for exploring the whole of Zurich, but particularly the old town. Everything is in walking distance, providing you're a keen walker. Public transportation is on the doorstep if not. The only snag is that the street is clearly the main red light district and some of the ladies out for business can be surprisingly aggressive. There are also a lot of very noisy bars, but once inside the hotel, the sound proofing is excellent. The street life is hardly the hotel's fault!

The property is small and cosy and while the rooms aren't huge, they are spacious enough to be very comfortable. Everything is modern, clean, fresh and welcoming. All the staff are exceptionally friendly, from the welcome to the house maids, to the restaurant staff. Especially the restaurant staff.

Rooms are modern and well equipped with everything you'd need. Very comfy duvets and mattress, with spotless linens. Good aircon or heat, but the windows are also functional to open. There's a mini bar and fridge, although all the items are the usually ludicrous pricing. 500ml of water is provided on check in, but it's not replaced, although water is available in reception 24/7. The tap water is excellent anyway. Coffee is provided in the rooms, but oddly, no tea.

Bathrooms have shower stalls and are well equipped. Towels are clean and new. Good amenities and the hot water pressure is excellent. A bit too good actually. You might lose all your body hair in the shower.

WIFI is free and excellent strength, plus there's a flat screen TV.

Breakfast is excellent. A wide variety of everything you could possibly want. Coffee drinks are made to order and the smoked salmon is particularly good.

Make sure you get the map from the front desk of the self guided walking tour of the city. The rates aren't fantastically cheap, but it's very good not only by Switzerland's pricing but for what you get, it's a great deal. Can't recommend highly enough.

  • Stayed: May 2018, travelled solo
    • Location
    • Rooms
    • Service
6  Thank Jarko2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Rütli S, Front Office Manager at Sorell Hotel Rutli, responded to this reviewResponded 24 May 2018

Dear Guest

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Rütli and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Ariane Oswald
General Manager

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Reviewed 5 May 2018

Positives:

Room was large and in an very good location. 10min walk to the train station and close to all of the sights in Zurich. Lots of lights in the room.

Negatives:

The bathroom walls, including the door are all (frosted) glass, but the door slides closed and leaves a half inch gap.

The shower (bathtub) is a little awkward to get into and only has a half door so the floor gets wet.

A/C basically doesn't work.

There are windows, but no screens.

Needs better placement of outlets.

Nice enough to give you 2 bottles of water on check in, but that is it...they will not replace daily.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank alyssamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Rütli S, Rezeption at Sorell Hotel Rutli, responded to this reviewResponded 6 May 2018

Dear Alyssamma Thank you very much for your kind feedback on our property.
We're disappointed to hear that you did not experience the kind of three-star stay that we strive to provide all of our guests. We appreciate your sharing of your constructive input so we can address your concerns internally. Should your travels ever bring you back to Zurich we hope to have the chance to improve upon your experience. Best regards from Zurich, Vanessa Karschunke Reception

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