don't get the wrong impression from the dated exterior. The Keizerskroon Hotel is attractive and modernized on the inside. Super friendly staff, luxury rooms , and Paleis 't Loo and her beautiful gardens are just a couple of minutes away (walking).
Thank you Robert! Hope to welcome you again in Apeldoorn in the near future, best regards Frans van de Laak - Hotelmanager
As I stayed there the second time, I was again confirmed that this is a really good hotel for professional buf also leisure stays. The spacious room with a balcony, the kind and supportive staff, the breakfast with a big variety of food as well as the comfortable lounge area incl. terace, all this makes it worthy to stay there. In addition, the bikes are easy to rent for a good price, so that any kind of flexibility is offered. I will certainly come again.
Thank you so much for your kind feedback and of course for your stays with us! Hope to welcome you again soon. We are currently revovating all rooms, the first rooms will be ready soon and they will be beautifull! See you soon, best regards, Frans van de Laak Hotelmanager
Nice hotel onext to a forrest. Has all ammenities, clean, nice rooms, great swimming pool, excellent breakfast buffet, with good coffee. Dinner at restaurant is really good, much more than a hotel restaurant. And all staff very friendly and helpful, from front desk, to restaurant to cleaning staff.
The staff we interacted with were welcoming, we had a quick check in and the waiting staff in both the restaurant and at the bar were very friendly. The food eaten for dinner at the restaurant was delicious and suitable for a 4 star hotel. However, the price we paid for the room was indicative of a good 4 star hotel, the quality of the rooms barely touched a 3-star hotel. The colors and low ceilings indicated to us that the hotel had not been modernised since the 70s. We paid around 140 euros per night but would not have valued it over 70. Unless the hotel would be renovated/upgraded in the future we will choose to stay at a different hotel next time.
The room offered was old and smelled of smoke. The kettle was extremely old and dirty. The carpet especially was very dirty. In the advert it was clear that there would be a fridge. Indeed we needed this item for our pet to store her food and cool her cooling vest. We also needed it for us for several items for our picnic.
We were also told the pet rate would be 25 euros for the whole stay not per day. In addition we stayed with a Bilderberg in a different location before with our pet and they not only charged appropriately but also had the facilities promised. They also provided a bowl and treats for her.
This location in Apeldoorn however did not provide anything that made the stay suitable for us or our pet and did not provide the room as advertised. To be clear we would not have stayed in this room for the price we paid if we had seen the condition and the lack of facilities. We would have stayed elsewhere if we knew the fridge was not in the room. The room should not have been advertised as including items it did not have.
The original advertising for this room also highlighted the check to be at 12pm. We were only given the check time for 11 after we paid. Again we feel this is false advertising.
