Despite having provided all required information and payment details, the hotel cancelled our reservation 30 mins before our arrival at 2330. Indifferent front staff did not allow us to rebook our rooms (even at higher rates) and suggested we sleep on the pavement outside. I travel weekly for work and have never experienced such poor customer service. At midnight no other hotel in the area was able/willing to provide us with a room and we had to drive to a different city where a Holiday Inn welcomed our custom with a smile. I typically support local businesses but this is one I would avoid!