I stayed at this hotel with my parents whilst visiting Maastricht University to see if I liked the feel of the town and the university.
I was shocked by how rude the staff were! I've never stayed anywhere that has a 4 star rating where the staff were so rude!!
We were greeted by rude staff members who made you feel as if you constantly interrupting them, if you asked for instance, 'can we have wake-up call in the morning?'
In the restaurant, the waiter actually became aggressive with my mother and had to taken away by another member of staff. Why? Simply because my mother decided that she wanted plain black tea, instead of mint tea. His boss was called who apologised to my father, but we were left shaken!
The only upside, is that at breakfast, there was a very nice lady working in the breakfast hall! So thank you to her for making this a bearable experience.
I'm usually all for second chances, but I would not stay here again, or recommend it! I hope that others have a more pleasant experience here than we did.