Very nice hotel in Amsterdam. Highly recommend it. We arrived at noon but were told the rooms are ready at 3:00 p.m. It was not. We spend 9 hours in an overnight flight and were tired, fell asleep in the lounge. Repeated visits to the front desk didn't help. We were finally given our room key at 4:10 p.m.

Although a slow start, we enjoyed the rest of our stay.

The room was fine. The bar, The Flying Dutchman, was great and enjoyed two evening there. The breakfast buffet room was fine and the service good.

We had our dinner at the dining room bar. Simple but very nice.

The staff were wonderful even after my repeated requests to see if the room was ready.

The staff at Sofitel Legend The Grand Amsterdam went above and beyond to create an unforgettable and personalized experience during my stay! The hotel is a magical place filled with wonderful historical stories. But most of all the people create the true luxury touch. I would like to say a special thanks to Nicky Smit for the personal gift he presented for me in the Room! Out of doubt the best hotel in Amsterdam!

I have been to this hotel so many times I’ve lost count. This recent trip has firmly reminded me why I’ve never booked elsewhere and will never think of doing so in the future, whether it’s a business trip or a family stay.

At this point, I don’t think the team have ever been more effective in ensuring a good stay. I haven’t yet met the new GM, but it’s apparent that he’s doing a great job. There’s a lot of key staff who are still present from several years before, whether it’s the butlers, the bar team, or the two guys who stand outside all day helping with luggage, their professionalism has obviously filtered down to the new hires, who are exceptional.

The staff always say hello to me by name. It feels friendly, not forced. Nothing ever seems to be any trouble, the lady who cleans every day was just brilliant too. Walking back in to a suite that looked like it had just been returned to perfect everyday is a lovely feeling. Honestly, this woman is a housekeeping genius.

And lastly, the upgrade I received was such a generous gesture. I maybe expected that I’d get a room with a better view as I’ve been so many times, but I was given such a treat. Heartfelt thanks. Unexpected, yet hugely appreciated.

See you all in February when I return with my family for another 4 night break.

Great job, again.

Stuart Smith