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“Amazing hotel with fantastic staff!”

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Ramada Apollo Amsterdam Centre
Ranked #97 of 376 Hotels in Amsterdam
Certificate of Excellence
Reviewed 12 October 2015

Overall this has been one of the best hotel stays my husband and I have ever had! Upon arrival we were greeted by a friendly front desk associate who made us feel welcome right from the start. We were upgraded to a beautiful king suite on the 14th floor. The room was absolutely spectacular! Our room was very spacious with a wonderful view.
What struck us the most was how friendly and professional the staff was. Every staff member who we encountered was excellent! Especially the front desk associate who checked us in, every time we saw her she would ask us how our trip was going and gave us tips on where to go and what to see.
The bar and restaurant on the 17th floor was really neat, we had a few delicious drinks that were severed by a really friendly bar tender who kept checking how we were doing.
The buffet breakfast in the morning was really nice. There were so many options and variety to chose from, much more than some other hotels we stayed at.
The hotel is in a very nice quiet location with a tram station about a 2-3 minute walk from the hotel. You can get pretty much anywhere in Amsterdam in about 15-30 minutes from the hotel with the tram.
We hope to come back to Amsterdam one day and will most definitely stay at this hotel!

  • Stayed: October 2015, travelled as a couple
    • Location
    • Rooms
    • Service
7  Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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969 - 973 of 3,337 reviews

Reviewed 11 October 2015

Overall the hotel was very nice and staff were friendly and knowledgeable. Rooms are good size and modern. Hotel is in a quiet area and easily accessible to old city via the tram outside the hotel (6-10 minute ride). Bar area is nice, didn't make use of the roof top terrace though as it was pretty chilly at night. If you are adventurous there are restaurants nearby and one of them has an excellent breakfast offering (front desk can direct you by asking about the mushroom shaped restaurant). We found the food quality better and cheaper (breakfast at the hotel is 12,50) than the offering in the hotel + it is frequented by locals so it helps you to get immersed in the local culture.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2015

Although the location of the hotel was fine, we had a major issue with our room being used by hotel staff whilst we were out for the day.

We returned on our second day to find a business card shoved in the card switch, meaning the TV was blaring when we walked in. There was also water spilled all over the desk, covering a lot of our possessions and muddy footprints on the bed! It was not merely the fact that the room was not cleaned properly, it was the issue that some of our property was damaged, and someone had clearly been using our room, which we had paid good money for, whilst we were out for the day. If we had returned to the room whilst someone had their feet up on the bed, watching our television and helping themselves to hot drinks in the room, this would have been a much more serious complaint. It is unacceptable that staff members, or whoever, felt it appropriate to use guest's rooms in such a way, and even more shocking that they couldn't even take the time to clean up after themselves.

This really put a bitter taste in our mouth and affected our city break. We complained, but were merely offered an upgrade next time we visit. Needless to say, we won't be returning.

  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Joe O O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander K, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded 12 October 2015

Dear Joe O O,

I’m very sorry to read your rather negative review on TripAdvisor, even after a letter of excuse by my Front Office Manager.

As mentioned in this earlier conversation, I can guarantee you that no member of staff did use your room during your absence. As you might have probably seen, the cleanliness is normally valued with excellent so I do highly apologize for the fact that we were not able to meet up with this standard.

Once again, my sincere apologies for the inconvenience suffered but I most definitely hope to have the pleasure showing you the real Ramada service anytime soon. In case you would still like to discuss this issue in person, please don’t hesitate to contact me.


With warm regards,

Alexander Kluit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2015 via mobile

This hotel is located about 20 minutes from the airport and has a shuttle bus that is free from the airport and costs 5EU per person to the airport. A tram line is 200 meters away that will take you downtown in about 15 minutes.

The hotel is tastefully decorated with relatively new furniture and the rooms are nice and clean. There are sliding glass doors on either side of the elevator area leading to the hallways so it's nice and quiet. The view from the roof top sitting area and the bar on the 17th floor are outstanding.

We didn't eat at the hotel as it was expensive, but we heard the food was good. There's are a couple of great places to eat two blocks down the street that are reasonably priced and the food is excellent.

The staff were very courteous and helpful. The manager on duty even helped us bring our luggage to the room. Our travelling companion had forgotten his glass case on one of the chairs in the lounge area and within minutes the staff had picked it up and had it waiting behind the front desk.

I would definitely stay here again.

Stayed: October 2015, travelled as a couple
4  Thank H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2015

I stayed in this hotel recently during my Eurotrip. the hotel is great, nice rooms, friendly staff. its located in a quiet area, little bit from the attractions. in the night it is fun and enjoyable to see their nightlife and morning you can go for the attractions.

  • Stayed: September 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
6  Thank Kareem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander K, Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded 14 October 2015

Dear Kareem A,

Thank you for making our hotel part of your euro trip and for giving us this 4* review! It is indeed an enjoyable combination to be able to reside in peace and quiet but one short ride away to be in the middle of the center. We are glad we made the best of your experience with us and we look forward to welcome you again in Ramada Apollo Amsterdam Centre!
Kind regards,

Alexander Kluit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Apollo Amsterdam Centre

Address: Staalmeesterslaan 410, 1057 PH Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #97 of 376 Hotels in Amsterdam
Price Range: RM 405 - RM 1,110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Apollo Amsterdam Centre 4*
Number of rooms: 446
Official Description (provided by the hotel):
Ramada Apollo Amsterdam Centre. It's impossible to imagine Amsterdam-West without us. Our top floors provide you with the best view over the entire city. From Floor17, our renowned restaurant and skybar, the view is perhaps even better. Why not climb the stairs to our Rooftop Bar and drink a cocktail while enjoying compelling views of Amsterdam? You work hard and you are looking for a meeting room on the 17th floor, with a spectacular view of Amsterdam. Sports enthusiast? For you, we have a 24-hour fitness suite and boot camp sessions. Why not challenge us with your requirements? Our hotel is located right next to the Rembrandtpark and the A10 ring road. If you are using public transport, this will take you from the hotel to the centre of Amsterdam in just 15 minutes. Our shuttle bus will take you to Schiphol Airport in 20 minutes. ... more   less 
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