Name: Very nice hotel
Item: Crowne Plaza Amsterdam - South, an IHG hotel
Rating: 4
Author: whugirl

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All reviews zuid station city centre business hotel minutes from the airport business trip fantastic hotel minute walk hotel is located spacious rooms hotel bar train euro canal

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roberto88

wellington

1623

Reviewed 25 October 2024

Extremely poor customer service.

I made a reservation on line for April 2025 of 2 rooms for 5 days each for our family.

I intended to book both rooms on my computer at the "free cancellation rate".

I am an elderly 75 year old and not very good on computers and can make errors,

I booked the first room at that rate, but , by accident, a few seconds later I booked the second room on the "no free cancellation" rate. When I noticed my mistake 10 minutes later I phoned up to inform them of my error and requested the second booking be changed to be also the "free cancellation" rate ". Their response was a flat " NO, the booking CANNOT be changed ! "

I find this to be disgraceful service when it is CLEARLY obvious that a genuine mistake was made when one booking is for one rate and the other booking made at the same moment is for a different rate and that they were informed of the error immediately.

Date of stay: October 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mr. Levien,

We are sorry to hear about your experience. I attempted to reach you at the provided phone number, but it appears to be inactive or unanswered. Since your booking was made through Booking.com, any cancellations or changes must be handled through their platform. We did receive a request from Booking.com to waive the cancellation fee for your non-refundable booking, which we agreed to, but it still needs to be processed by Booking.com.

For a smoother booking experience in the future, we recommend booking directly through our website. We hope this clarifies the situation and that you will reconsider your review, as the issue lies with the booking platform rather than the hotel.

Thank you,

Sebastien Wilson
General Manager, Crowne Plaza Amsterdam-South

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Doris T

Singapore

5

Reviewed 26 September 2024 via mobile

Excellent Service from Crowne Plaza

Service was excellent at this hotel.

On the morning of our check out, our pre-arranged transport didn’t show up. Shan, the front desk manager tried to contact the driver without success. He then quickly arranged for a taxi to fetch us to Centraal to catch the train to Paris. We are grateful for his help, without which we may have missed the train.

Date of stay: September 2024

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Dear Doris,
Thank you for taking the time to leave this review. We are really glad to hear our team assisted you in your time of need and were able to support you. We hope your trip to paris was nice and we look forward to seeing you again in Amsterdam

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iltoponelmuro

3

Reviewed 5 September 2024

Best hotel staff I ever met

Had one of the most comfortable and pleasant stay in my long traveling experience. Reception staff has been by far the most helpful, kind and understanding I ever had the chance to deal with.
Had several personal setbacks and they have been supporting me like I was one of their family member.
An ideal example of what the hotel experience should look like.

Date of stay: August 2024

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Dear Domenico,

Thank you for your uplifting feedback about your experience at Crowne Plaza Amsterdam-South. We are delighted to know that you had a comfortable and pleasant stay with us.

Your kind words about our reception staff truly warm our hearts. We always strive to provide exceptional service to our guests, and we are glad that we were able to support you in your time of need.

We are truly humbled by your words and are pleased that your experience with us has set a benchmark for what a hotel experience should look like.

We look forward to welcoming you back to our hotel in the future and providing you with another exemplary stay.

Best Regards,
Sebastien Wilson, General Manager
Crowne Plaza Amsterdam-South

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Arbre_Sage

Luxembourg City, Luxembourg

125129

Reviewed 14 August 2024

Great place for a business trip

I spent one night for a business trip at the Crown Plaza Amsterdam South and everything was ok : the room was just nice with a lot of place, light and air.

One element which was lagging is the quality of the answers received from the front-desk staff when I asked something about my loyalty program, and when I asked to get the same room for a forthcoming stay. I din't get the right or expected answer, which was disappointing.

Date of stay: July 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Arbre_Sage,

It pleases us to know that you found our rooms spacious, well-lit and airy during your recent stay at the Crowne Plaza Amsterdam South. We strive to provide an environment that is both comfortable and inviting for our guests.

We regret, however, to hear about the misunderstanding regarding your questions about the loyalty program and your room preference for your future stay. Our front desk team is usually known for their attention to detail, they are constantly praised for their professionalism and friendliness. It's uncommon for such miscommunication to occur, but rest assured that they will do their best to accommodate your preference should we have the availability.

We appreciate your feedback as it gives us an opportunity to better understand where improvements can be made. We hope that this incident will not deter you from choosing us again in the future. We look forward to welcoming you back and providing you with an experience that meets your expectations.

Best Regards,
Sebastien Wilson, General Manager
Crowne Plaza Amsterdam-South

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Vorac2013

County Dublin, Ireland

135

Reviewed 1 August 2024 via mobile

Good Location

Hotel is a short train ride from Airport and only 10 minutes by metro M52 into central station. Also Tram 5 available. City tax not explained by guy on reception. Was charged a small amount on check in but a large amount on departure. Breakfast was lovely

Room tip: If you are staying a few days get the 3, 4 or 5 day travel ticket that can be used.

Date of stay: July 2024

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Dear Vorac2013,

It is delightful to hear that you appreciated our advantageous location, nestled in the vibrant 'Zuidas' area and so well-connected to the airport and city centre. We indeed aim to offer a peaceful retreat from the city's hustle while maintaining easy access to its attractions.

Apologies for any confusion regarding the city tax. We will take your feedback into account to ensure our communication about it is clearer in the future. To further clarify this matter. No charge will be performed upon check-in. Although on your phone it might appear as a deduction - it is in fact a pre-authorization that will only be charged upon check-out. Based on your feedback, we will look into an optimal way to communicate this to our guest.

On a side note, we are glad the breakfast served at our hotel provided a great start to your day. Our team takes great pride in offering a wide array of dishes, including warm, cold, and freshly cooked options.

Hoping to welcome you back soon,

Best Regards,
Sebastien Wilson, General Manager
Crowne Plaza Amsterdam-South

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