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Swissotel Amsterdam
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Reviews (838)
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All reviewsdam squaregreat locationpillow menunespresso machineroyal palacecentral locationan upgradethe heart of the cityjunior suitegreat roomwalking distancehighly recommend this hotelfront desk staffupon checkchecking intrain stationlovely hotel
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Reviewed 26 October 2016

We arrived early morning to a lovely welcome by the man on reception, he checked to see if our room was ready and asked us to come back in an hour (we could leave our luggage) we returned an hour and a half later to be told it would be another half an hour which was slightly frustrating, though he was very polite and apologetic. Our room was on the first floor with a view of some kind of run down yard and other peoples windows, which also meant that any of those people could also see into our room. It was also a bit annoying to over hear when we were checking in that another couple also checking in had a room which was newly renovated, ours evidently wasn't. We didn't mind this so much but it would have been nice if the reception staff hadn't shouted about this infront of other customers. We also weren't told about the renovations taking place and were woken up at 8am every morning to the sound of drilling. Aside from this, the bed was comfy, room and bathroom were clean, and every member of staff we came across were welcoming and pleasant. The best thing about this hotel is undoubtedly the location; right next to dam square and a short walk away from everything else. Pretty good for the price we paid but equally could have been a lot better.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Morag2201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this reviewResponded 28 October 2016

Thank you for taking the time to provide us with your feedback based on your recent Swissôtel Amsterdam experience. I am sorry to read that you were not able to stay in one of our recently renovated rooms however I am delighted to read that you enjoyed our extremely comfortable beds along with the cleanliness throughout the entire hotel. Moreover, the entire Swissôtel Amsterdam team is dedicated to providing each and every one of our team members with the utmost quality in service and I will be sure to pass along your comments to these team members. We are very proud to be situated in the heart of the lively city of Amsterdam easily allowing our guests to explore the most noteworthy attractions and historic monuments located within walking distance. In regards to the construction I would like to apologize for any inconvenience this may have caused you. On behalf of the entire team we would like to thank you for your feedback and we sincerely hope we will be able to welcome you back so you can be sure to enjoy our recently introduced outsourced restaurant as well as our renovated rooms.
Kind regards,

Harold Kluit
General Manager

Swissôtel Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2016

I find I stay here when I am in Amsterdam providing that the price is similar to that of the local competition. It is certainly convenient, if you want to be in the centre of the city - you could not be more central! It also has professional and friendly staff who remember you from previous visits and seem to go the extra mile at any request.
Whilst the rooms are not the largest they are very well laid out, very comfortable and always perfectly clean. A surprise is how quiet the hotel is, particularly given its location.
I recommend this hotel if you are either visiting Amsterdam for a break or if your business needs are within the centre of the city. There are some great hotels in this city, this is one of them.

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Hawkwind1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this reviewResponded 27 October 2016

We always appreciate receiving such lovely feedback, especially from our return guests. I am very delighted to read that you had yet another wonderful experience while staying in the heart of this vibrant city. We could not have given a better description of our very central location ourselves. Thank you for also mentioning the quietness of the hotel especially since we are in the processing of installing triple glazed windows on all floors so as to ensure that each and every one of our guests can be sure to get a good night’s sleep. On behalf of the entire team we would like to sincerely thank you for choosing us once again as your residence and the entire team will eagerly await your hopeful return to your home away from home so we can be sure to provide you with the same unique Swissôtel Amsterdam experience.
Kind regards,

Harold Kluit
General Manager

Swissôtel Amsterdam

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Reviewed 25 October 2016 via mobile

I have stayed in this hotel for 1 night only, however it was enough to see it's great location right on the central Dam square in Amsterdam. Everything is in the walking distance and hotel quality is good Swissotel standard. Right at the time of my stay there was a fair happening at the square so ambient was real fun.

Stayed: November 2015, travelled on business
1  Thank Ivan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this reviewResponded 27 October 2016

Thank you for taking the time to share your experience with us as well as with your fellow travelers. Such a pity you were only able to stay with us for one night however I am truly delighted that you were able to experience the true Swissôtel Amsterdam quality in service. We are proud to be located in the midst of all the hustle and bustle easily allowing our guests to visit the countless noteworthy attractions by foot. Again, we would like to thank you for sharing your feedback with us and we sincerely hope we will be able to welcome you back soon.
Kind regards,

Harold Kluit
General Manager

Swissôtel Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2016

This hotel has a great restaurant, impeccable service, and nice clean rooms with a central location in Dam Square. A few blocks to the red light district and canals - we didn't have to take a cab or uber the entire time!

You will find all of Amsterdam at your fingertips from here. Don't expect large rooms, though. The rooms are very european and there wasn't much room to store luggage, but it was adequate for our needs. 10 minute walk from central train station, too.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Alexa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this reviewResponded 27 October 2016

Thank you for this amazing feedback based on your recent experience at the ideally located Swissôtel Amsterdam. I am so pleased to read that you had the opportunity of dining in our recently opened outsourced restaurant. Moreover, I would also like to thank you for mentioning the impeccable service which was provided to you by our lovely team members. We are very proud to be situated in the heart of the city center easily allowing our guests to explore the most noteworthy attractions by foot. On behalf of the entire team we would like to thank you for choosing our hotel and we sincerely hope we will be able to welcome you back in the near future.
Kind regards,

Harold Kluit
General Manager

Swissôtel Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2016 via mobile

This hotel is great. It is right in the guts of Amsterdam on Dam Square and our room overlooked the square, providing an endless source of fascination as this must be one of the busiest squares in one of the most vibrant cities in the world. Like the Swiss themselves the hotel is efficient, clean as a whistle and very practical. The rooms have everything one could possibly need and the staff on the front desk are really helpful and pleasant. I rang for a neck support pillow and it was supplied to my room a minute later. To top it off they have just opened their new restaurant and it is surprisingly good. They have put in a wood fired pizza oven and are doing spanking fresh Italian food. Only drawback? Taxi drivers at central railway hesitate to go to the hotel because it's so close and such a busy square so we walked it with our big wheely bags. It was ten minutes and it wasn't too bad.

Stayed: October 2016, travelled with family
1  Thank monnie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this reviewResponded 27 October 2016

Thank you for this wonderful review based on your lovely experience at the Swissôtel Amsterdam. We are so pleased to read that you enjoyed your luxurious suite overlooking the lively Dam Square. At Swissôtel Amsterdam we regard hygiene and comfort as our top priorities and I am delighted that this was noticed and sincerely hope these aspects made your trip more memorable. Thank you for also mentioning our helpful and pleasant team members who are always more than willing to go the extra mile for each and every one of our guests so as to ensure they feel very much at home. Moreover, I am so pleased that you were able to enjoy a unique culinary experience in our recently opened outsourced restaurant. In regards to the taxi, a possible suggestion should you stay with us again in the near future is to take one of the tram lines which stop directly in front of the hotel. On behalf of the entire team we would like to thank you for choosing our hotel as your residence and we will eagerly look forward to your hopeful return so we can be sure to provide you with the same unparalleled Swissôtel Amsterdam experience.
Kind regards,

Harold Kluit
General Manager

Swissôtel Amsterdam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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