Upon our arrival we were shown a suite that wasn’t what we had reserved. Initially, we were told that there were no upgrades available. When we complained somewhat forcefully, the hotel management arranged for us to have a truly extraordinary suite — the Van Loon suite. From that point on, the stay was extremely pleasurable. Great breakfasts, helpful and friendly staff, etc. The hotel is in a great part of Amsterdam, and is probably the best location in the city.
Dear GulliverDS,
Thank you for taking the time to share your feedback about your recent stay with us.
We appreciate your understanding and patience regarding the initial mix-up with your suite. We are happy that we were able to accommodate you in the Van Loon suite and that it met your expectations.
It is fantastic to hear that, from that point on, your stay was extremely pleasurable. We are pleased that you enjoyed our breakfasts and found our team to be helpful and friendly.
We are also happy that you appreciated our prime location in Amsterdam.
Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!
Warmest regards,
Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam
Stayed here for an overnight stay in December before connecting to our ongoing flight. We thoroughly enjoyed our stay.. The hotel is ideally located in central amsterdam close to all of the sights and on a canal. Ask for a canal view room. Rooms were immaculate and well appointed. Bathrooms were very clean. The restaurant was very nice as well where we had coffee and breakfast. They offer you a scent to choose for your room which for aroma afficianado like me was very impressive. Probably the best hotel in Amsterdam
Dear imohiudd11,
Thank you so much for sharing your fantastic experience with us.
We love to hear that you thoroughly enjoyed your time at our hotel and appreciated our central location on the canal.
It is great to know that you found your room immaculate and well-appointed, and that you enjoyed the clean and well-maintained bathroom facilities. We are also delighted that you had a pleasant experience at our restaurant and enjoyed your breakfast and coffee.
We are especially pleased that you enjoyed the unique scent selection for your room. It is a special touch we offer to enhance our guests' experience, and it is wonderful to hear that it made a positive impression on you as an aroma aficionado.
We are honored to be considered the best hotel in Amsterdam by you.
Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!
Warmest regards,
Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam
I just completed a 4 night stay at the Waldorf Astoria Amsterdam. My wife and I have stayed at a number of Hilton luxury hotels over the last couple of years, primarily Conrad and Waldorf hotels and resorts. This was the best hotel stay we’ve ever had. This is the third Waldorf property that we’ve stayed at so far. Hence, I already had high expectations of the service based on our prior experiences at Waldorf Chicago and Waldorf Cancun. However, the staff at this hotel took it to another level. The service is impeccable. My wife and I enjoyed our interaction with each and every staff member; they actually make you genuinely feel like they are happy to provide service and are personally invested in you having an amazing stay. The hype respecting this hotel is real. I’m so glad I extended my stay in Amsterdam once I saw that standard room availability was open. From the bellman, checkin personnel, staff in the restaurant to the wonderful Dutch server during our afternoon tea, we were blown away by the level of service. My wife and I agree that this property sets a new standard for luxury; and we’re so thankful that on the last day of our stay management extended our free breakfast Diamond benefits to in-room service because we had an early departure time before the restaurant opened. I’m so thankful to have stayed here and feel like this is the best city hotel I’ve ever stayed at. I could go on and on about the history of the hotel and the wonderful garden. However, you can easily find all that information on your own. What the pictures and articles may not convey however is how this excellent customer service enhances your experience and makes this hotel a destination all on its own.
Dear texlaker,
Thank you so much for sharing your fantastic experience with us. We are incredibly grateful for your kind words and are honored to hear that you had the best hotel stay ever with us at Waldorf Astoria Amsterdam.
Your words mean a lot, especially coming from someone who has stayed at numerous luxury hotels, including other Waldorf properties. We love to read that our service exceeded your high expectations. Our team loves pampering our guests, and it is wonderful to know that every interaction made you and your wife feel genuinely welcomed and personally cared for.
It is fantastic to hear that the extension of your stay in Amsterdam led to such a memorable experience. From the bellman team to the wonderful reception and restaurant teams, it is lovely to see that each team member contributed to making your stay special.
We are also pleased that you appreciated the extension of your breakfast benefits to in-room service on your last day.
Your comments about the history of the hotel, the wonderful courtyard garden, and how our customer service enhances the overall experience are much appreciated.
Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!
Warmest regards,
Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam
What a lovely hotel, staff are very friendly, very smiley and very well trained, we chose the smell of our room how it will be for the whole stay, I even liked 2 smells so they made it in different nights, the concierge was very helpful, the breakfast was next level.
Dear Dreamer05140086671,
Thank you very much for your fantastic 5-star rating, which truly bring us joy.
We are delighted to hear that you had such a lovely experience at our hotel. Our friendly and well-trained Team truly love pampering our guests, and we are glad you enjoyed the personalized room scents.
It is wonderful to know that our concierge was helpful and that you found the breakfast to be exceptional.
We look forward to welcoming you back for another memorable stay.
Warmest regards,
Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam
The Waldorf Astoria Amsterdam is a top notch hotel (as you might expect for 800 Euro and up per night!). My husband and I stayed 3 nights in May to celebrate our wedding anniversary and we felt that every aspect of our stay was 5-star. Here are a few of our personal experiences that we felt were noteworthy:
1) Arrival: we arrived early in the morning before check in (I think about 11 am) and the staff was happy to see us (not at all annoyed that we were too early) and they made us immediately feel welcomed and valued. We knew our room wouldn't be ready, but we were so jet-lagged we didn't want to go walk around the city, so they suggested we sit in the lobby area and have a celebration drink (complementary).
2) The Champagne - their 'house' champagne, as they introduced it, was extraordinary. It is listed at 25 Euro per glass, but they gave us a free glass due to our fabulous anniversary. The champagne was so tasty that I must recommend that you treat yourself to a glass at least once during your stay. Naturally if you can finagle a free glass - that's even better (if you are watching your budget, which you may not be if you are a WA frequent customer).
3) The beds - now, I know we were both exhausted from trans-Atlantic travel, but the WA Amsterdam beds deserve their own special mention - they were THAT comfortable. And the pillows were really good too.
4) The spa - we both got massages at the spa and they were fantastic. I went with a relaxing massage while my husband asked for a deep tissue massage. The pool/steam room/sauna was great too - and you can go 24 hours a day - someone from staff will just open up the spa and turn on all the lights -- which is pretty cool!
We also borrowed bikes to ride around the city, had drinks at the Vault, and ate a delicious breakfast in the dining room. We did not try the Michelin star restaurant (Spectrum) so I can't comment on that other than it looked very fancy.
Overall - the staff was so nice and helpful and we really enjoyed our stay. If you are looking for a special hotel in the center of the city - WA was perfect.
Dear 1st_travelbug-family,
Thank you very much for your wonderful and detailed review! We love to see that your stay at Waldorf Astoria Amsterdam was perfect, and honored that you chose to celebrate your wedding anniversary with us.
We are delighted that you felt welcomed and valued right from the moment you arrived early, and that our Team made you feel at home. We are glad that you enjoyed our house champagne. Offering you a complimentary glass to celebrate your anniversary was our pleasure.
We are pleased to hear that you found our beds exceptionally comfortable, especially after your long trans-Atlantic journey.
It is fantastic to know that you both enjoyed your massages and the spa facilities.
It is lovely that you also took advantage of our bikes, enjoyed drinks at the bar, and had a delicious breakfast in our dining room. We regret to hear that you did not get a chance to try Spectrum, but we hope you do on your next visit.
Thank you again for your kind words about our Team and for recommending us as a special hotel in the heart of the city. We all look forward to welcoming you back for another memorable stay.
Warmest regards,
Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam
