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LoveTravel783038

Incredible Location, Beautiful Property, Impeccable Service

5.0 of 5 bubblesReviewed 25 Jun 2024
This hotel is an amazing place to stay. It is under 100 rooms converted from multiple residences that have been renovated and combined into a single hotel. The gardens in the back are the largest in the city and feel like something out of an episode of Bridgerton. Upon checkin, you're offered multiple scents you can choose from to be sprayed in your room at turndown. When you arrive in your room, you'll find chocolate clog treats that not only taste amazing but look incredible. The level of service throughout the experience is top-tier.
Date of stay: June 2024
Room Tip: The staff was so helpful and accommodating. We arrived early and they did everything in their...
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this review
Responded 17 Jul 2024
Dear LoveTravel783038,

Thank you for taking the time to share your feedback about your recent stay with us.

We love to hear that you had such a fantastic stay and appreciated the distinctive charm of our establishment.

It is great to know that you enjoyed the unique character of our hotel, and found our extensive gardens reminiscent of a Bridgerton episode – we truly love the comparison.

We are pleased that you enjoyed the personalized touch of choosing a scent for your room at turndown, and that our chocolate clog treats added a special touch to your arrival. Your kind words about our top-tier service are truly appreciated.

Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,276)
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Traveller rating
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Reviewed 21 June 2024 via mobile

Absolutely phenomenal, we’ve only stayed at one other Waldorf Astoria, the Rome Cavaliery. The Amsterdam Waldorf Astoria is 1000 times nicer. We were upgraded two levels being diamond members. The room was very nice. What makes this hotel stand out are the employees. Every person treats you as if you were royally. Zero snobbish attitude as some fine hotels have. The concierge was wonderful and was able to book us 2 massage appointments with our right schedule, diamonds receive an additional 30 minutes! We mentioned we were here for a Scorpions concert and when we returned, an ice bucket of beer and a lovely card with a picture of Scorpions! Every door was opened for us, all sincere and genuine. Ah the breakfast, diamonds are able to order 2 separate items plus whatever nonalcoholic drinks. We had lovely eggs Benedict with smoked salmon, Belgian waffles, French toast all the americano’s we could drink along with fresh squeezed juices. The only bad is that our stay was the first 5 days of 18. Now no other room, service or breakfast looks good!! Sincerely thank you for an absolutely perfect stay. Please congratulate the team of employees for a job well done!

Date of stay: June 2024
Trip type: Travelled with family
Thank Wendy-Martinez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 17 July 2024

Dear Wendy-Martinez,

Thank you very much for your fantastic review.

We are very happy to hear that your experience exceeded your expectations, and that you found our hotel to be exceptional, even compared to other Waldorf Astoria properties you have visited.

We are delighted that you enjoyed the room and the special touches we provided. It is wonderful to hear that our team made you feel treated like royalty, without any hint of snobbery. Your praise for our concierge team is greatly appreciated.

It is also great to know that you enjoyed the thoughtful surprise of the beer and card with a picture of Scorpions after mentioning your concert plans. We love creating memorable moments for our guests.

We are pleased that you took full advantage of our breakfast offerings, enjoying the eggs Benedict with smoked salmon, Belgian waffles, French toast, and all the coffee and fresh juices you could drink.

Thank you again for your kind words. We will be sure to pass on your congratulations to our team in our upcoming Team Member Celebration. The entire team looks forward to welcoming you back very soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

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Reviewed 16 June 2024 via mobile

Upon our arrival we were shown a suite that wasn’t what we had reserved. Initially, we were told that there were no upgrades available. When we complained somewhat forcefully, the hotel management arranged for us to have a truly extraordinary suite — the Van Loon suite. From that point on, the stay was extremely pleasurable. Great breakfasts, helpful and friendly staff, etc. The hotel is in a great part of Amsterdam, and is probably the best location in the city.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank GulliverDS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 17 July 2024

Dear GulliverDS,

Thank you for taking the time to share your feedback about your recent stay with us.

We appreciate your understanding and patience regarding the initial mix-up with your suite. We are happy that we were able to accommodate you in the Van Loon suite and that it met your expectations.

It is fantastic to hear that, from that point on, your stay was extremely pleasurable. We are pleased that you enjoyed our breakfasts and found our team to be helpful and friendly.

We are also happy that you appreciated our prime location in Amsterdam.

Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2024 via mobile

Stayed here for an overnight stay in December before connecting to our ongoing flight. We thoroughly enjoyed our stay.. The hotel is ideally located in central amsterdam close to all of the sights and on a canal. Ask for a canal view room. Rooms were immaculate and well appointed. Bathrooms were very clean. The restaurant was very nice as well where we had coffee and breakfast. They offer you a scent to choose for your room which for aroma afficianado like me was very impressive. Probably the best hotel in Amsterdam

Date of stay: December 2023
Trip type: Travelled with family
Thank imohiudd11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 17 July 2024

Dear imohiudd11,

Thank you so much for sharing your fantastic experience with us.

We love to hear that you thoroughly enjoyed your time at our hotel and appreciated our central location on the canal.

It is great to know that you found your room immaculate and well-appointed, and that you enjoyed the clean and well-maintained bathroom facilities. We are also delighted that you had a pleasant experience at our restaurant and enjoyed your breakfast and coffee.

We are especially pleased that you enjoyed the unique scent selection for your room. It is a special touch we offer to enhance our guests' experience, and it is wonderful to hear that it made a positive impression on you as an aroma aficionado.

We are honored to be considered the best hotel in Amsterdam by you.

Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

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Reviewed 3 June 2024 via mobile

I just completed a 4 night stay at the Waldorf Astoria Amsterdam. My wife and I have stayed at a number of Hilton luxury hotels over the last couple of years, primarily Conrad and Waldorf hotels and resorts. This was the best hotel stay we’ve ever had. This is the third Waldorf property that we’ve stayed at so far. Hence, I already had high expectations of the service based on our prior experiences at Waldorf Chicago and Waldorf Cancun. However, the staff at this hotel took it to another level. The service is impeccable. My wife and I enjoyed our interaction with each and every staff member; they actually make you genuinely feel like they are happy to provide service and are personally invested in you having an amazing stay. The hype respecting this hotel is real. I’m so glad I extended my stay in Amsterdam once I saw that standard room availability was open. From the bellman, checkin personnel, staff in the restaurant to the wonderful Dutch server during our afternoon tea, we were blown away by the level of service. My wife and I agree that this property sets a new standard for luxury; and we’re so thankful that on the last day of our stay management extended our free breakfast Diamond benefits to in-room service because we had an early departure time before the restaurant opened. I’m so thankful to have stayed here and feel like this is the best city hotel I’ve ever stayed at. I could go on and on about the history of the hotel and the wonderful garden. However, you can easily find all that information on your own. What the pictures and articles may not convey however is how this excellent customer service enhances your experience and makes this hotel a destination all on its own.

Room tip: Contrary to some on online reviews, we were told the Diamond breakfast benefit does not extend to in-room service.
Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank texlaker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 13 June 2024

Dear texlaker,

Thank you so much for sharing your fantastic experience with us. We are incredibly grateful for your kind words and are honored to hear that you had the best hotel stay ever with us at Waldorf Astoria Amsterdam.

Your words mean a lot, especially coming from someone who has stayed at numerous luxury hotels, including other Waldorf properties. We love to read that our service exceeded your high expectations. Our team loves pampering our guests, and it is wonderful to know that every interaction made you and your wife feel genuinely welcomed and personally cared for.

It is fantastic to hear that the extension of your stay in Amsterdam led to such a memorable experience. From the bellman team to the wonderful reception and restaurant teams, it is lovely to see that each team member contributed to making your stay special.

We are also pleased that you appreciated the extension of your breakfast benefits to in-room service on your last day.

Your comments about the history of the hotel, the wonderful courtyard garden, and how our customer service enhances the overall experience are much appreciated.

Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

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Reviewed 26 May 2024 via mobile

What a lovely hotel, staff are very friendly, very smiley and very well trained, we chose the smell of our room how it will be for the whole stay, I even liked 2 smells so they made it in different nights, the concierge was very helpful, the breakfast was next level.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Dreamer05140086671
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 13 June 2024

Dear Dreamer05140086671,

Thank you very much for your fantastic 5-star rating, which truly bring us joy.

We are delighted to hear that you had such a lovely experience at our hotel. Our friendly and well-trained Team truly love pampering our guests, and we are glad you enjoyed the personalized room scents.

It is wonderful to know that our concierge was helpful and that you found the breakfast to be exceptional.

We look forward to welcoming you back for another memorable stay.

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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