I stayed here with my wife for my birthday weekend.
From the moment we arrived, we felt completely at ease and genuinely welcomed at this hotel. Everything about our stay radiated elegance and excellence, with incredible attention to detail throughout.
We were greeted warmly at the door by Patrick, who made a fantastic first impression with his kindness and professionalism. At check-in, we arrived a bit early, but the staff made us feel at home right away, offering drinks and small bites while we waited. Then we met Bruno, who handled our check-in and truly went above and beyond. I don’t think I’ve ever been this impressed with a check-in experience—it set the tone for the rest of our stay.
During the stay, whenver something needed attention, the staff handled it quickly and with genuine care, making everything seamless.
We were also very happy with all the other services. The conciergerie arranged for boat tour tickets, and my shirt to be ironed, both done quickly and on short notice. The spa and the fitness room had everything we needed. It all reflected the same high standards we felt throughout the hotel.
Our room was spotless, and the welcome treats—a chocolate and berries tartelette and adorable Dutch wooden sandal chocolates filled with crispy praliné—were such a thoughtful touch.
At my request, Bruno also arranged a tour of the hotel, and he once again went out of his way to make it an enjoyable and informative experience.
The signature Waldorf breakfast was an interesting experience (I believe there are improvement points, but good overall), and on my birthday morning, I was surprised with a glass of champagne. Thank you for the thoughtful gesture.
Overall, I read reviews saying 5 stars is not fair enough for this property, and I agree. This stay was beyond anything we have experienced so far in competing brands. We left with great memories and a huge appreciation for the incredible team.