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In-the-know88
NY

Serene Luxury with Warm Hospitality

5.0 of 5 bubblesReviewed 30 Dec 2024
Such a great stay - so many great parts.

I had one of the best welcomes of any hotel ever with the warm welcome from Bruno and Helene - they are assets to the brand and exude the true spirit of hospitality. They were welcoming me vs. just checking me in an shuffling me to the room.

The concierges here are also all excellent - super efficient, friendly, and their suggestions were spot on - working with them was effortless and wonderful.

The hotel is a quiet, low key refuge. This is not over the top The spa, gym, and pool are great and fit the size of the hotel - serene is the word that comes to mind.

Which makes me want to tell you what the hotel is not. If you are looking for a lively and loud bar scene, this is not the place for you. If you want to sit and have a drink or snack in a beautiful lounge, then perfect.

Overall, A+.
Date of stay: December 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this review
Responded 4 weeks ago
Dear In-the-know88,

Thank you so much for your wonderful review. We are truly honored to hear that you had “one of the best welcomes of any hotel ever” with the warm reception from Bruno and Heleen. They are indeed very special, and we love to hear that their hospitality left such a positive impression on you.

We’re also delighted that you found our concierges to be “super efficient, friendly,” and that their suggestions enhanced your stay. It’s great to know that you felt our hotel provided a “quiet, low key refuge,” perfectly suited to your needs for relaxation.

Your thoughtful comments about the spa, gym, and pool as well as the atmosphere of the hotel mean a lot to us. We’re glad you found serenity during your time here and that it was the ideal setting for your stay.

Thank you again for taking the time to share your experience. We look forward to welcoming you back for another “serene luxury” experience soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 December 2024 via mobile

I stayed here with my wife for my birthday weekend.

From the moment we arrived, we felt completely at ease and genuinely welcomed at this hotel. Everything about our stay radiated elegance and excellence, with incredible attention to detail throughout.

We were greeted warmly at the door by Patrick, who made a fantastic first impression with his kindness and professionalism. At check-in, we arrived a bit early, but the staff made us feel at home right away, offering drinks and small bites while we waited. Then we met Bruno, who handled our check-in and truly went above and beyond. I don’t think I’ve ever been this impressed with a check-in experience—it set the tone for the rest of our stay.

During the stay, whenver something needed attention, the staff handled it quickly and with genuine care, making everything seamless.

We were also very happy with all the other services. The conciergerie arranged for boat tour tickets, and my shirt to be ironed, both done quickly and on short notice. The spa and the fitness room had everything we needed. It all reflected the same high standards we felt throughout the hotel.

Our room was spotless, and the welcome treats—a chocolate and berries tartelette and adorable Dutch wooden sandal chocolates filled with crispy praliné—were such a thoughtful touch.

At my request, Bruno also arranged a tour of the hotel, and he once again went out of his way to make it an enjoyable and informative experience.

The signature Waldorf breakfast was an interesting experience (I believe there are improvement points, but good overall), and on my birthday morning, I was surprised with a glass of champagne. Thank you for the thoughtful gesture.

Overall, I read reviews saying 5 stars is not fair enough for this property, and I agree. This stay was beyond anything we have experienced so far in competing brands. We left with great memories and a huge appreciation for the incredible team.

Room tip: Try the tenderloin at the restaurant. It was amazing.
Date of stay: December 2024
Trip type: Travelled as a couple
Thank VG_PintoDeSouza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 4 weeks ago

Dear VG_PintoDeSouza,

Thank you so much for sharing your fantastic experience with us.

We are truly honored by your kind words, especially your comment that "5 stars is not fair enough for this property" and that your stay was “beyond anything we have experienced so far in competing brands.” It brings us joy to know that we exceeded your expectations in such a meaningful way.

We love to hear that from the moment you arrived, you felt “completely at ease and genuinely welcomed” at our hotel, and that Patrick and Bruno made such a positive impression with their “kindness and professionalism.” We’re also delighted that the attention to detail and the thoughtful touches throughout your stay made it all the more special.

Thank you for letting us be part of your wonderful birthday weekend. The entire team looks forward to welcoming you back very soon!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2024

I have no words to describe the feeling of being at the Waldorf Amsterdam. Without a doubt, the best hotel I have ever stayed at. They go to great lengths to provide excellence in hospitality and delight to customers. Everything here is fantastic!

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maíra S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 18 December 2024

Dear ma_rasP7355RT,

Thank you so much for your kind and thoughtful feedback!

We love to hear that your experience at the Waldorf Astoria Amsterdam was nothing short of amazing. It brings us great joy to know that you found our hospitality to be exceptional and that every aspect of your stay contributed to making it a memorable one.

Your words are truly appreciated, and we are so grateful for your recognition of our team's efforts.

We look forward to welcoming you back for another unforgettable experience in the near future!

Warmest regards,

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2024

What struck me most was the seamless blend of modern amenities with classic charm. The hotel managed to maintain its historic character while providing all the contemporary comforts one could ask for. The breakfast spread was absolutely divine, and the courtyard garden provided a peaceful retreat after busy days. The concierge team's local recommendations were spot-on every time

Date of stay: August 2024
Trip type: Travelled with friends
Thank Kenneth S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 18 December 2024

Dear kennethsH5069LO,

Thank you so much for sharing your wonderful feedback with us!

We are delighted to hear that you enjoyed the perfect balance of old-world charm and modern comfort during your stay.

It's fantastic to know that you appreciated the blend of historic character with contemporary amenities, as well as the delightful breakfast spread and peaceful courtyard garden.

We also love to read that our concierge team’s local recommendations helped enhance your experience.

We truly value your kind words and look forward to welcoming you back for another memorable stay!

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2024

Immaculate hotel in every way. Amazing vibe and decor, fantastic attentive staff making you feel welcomed! Due to NL Covid restrictions the restaurants were not open, but the in room dining options were great and the food was delicious. Room was beautiful and spacious. Bathroom had both bathtub and separate shower and luxurious Guerlain amenities. Pool access is 24 hours. This is best hotel in Amsterdam and in the top tier of hotels in Europe!

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frank F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 18 December 2024

Dear frankfV4824DD,

Thank you for taking the time to share your exceptional feedback with us.

We are truly honored by your kind words and love to hear that you had such a wonderful stay. It’s fantastic to know that you enjoyed the hotel’s ambiance, decor, and attentive service. We’re also pleased that you found the in-room dining options to be great and delicious.

Your compliments on the room, bathroom, and luxurious amenities are greatly appreciated. We’re delighted that the 24-hour pool access added to your experience. We’re proud to be considered one of the best hotels in Amsterdam and Europe, and we look forward to welcoming you back soon for another unforgettable stay.

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2024

Stayed at the Waldorf Astoria Amsterdam during my recent trip, and I can confidently say it was one of the best hotel experiences I’ve ever had. Everything about this hotel was exceptional, from the moment I arrived to the moment I left.

Location

The location is perfect, right along the Herengracht canal in the heart of Amsterdam. It’s close to everything you’d want to explore in the city while still feeling peaceful and luxurious.

The Room

The room was beautiful, spacious, and well-appointed with every detail carefully thought out. They upgraded me upon arrival, which made the experience even more special. The bed was incredibly comfortable, and the views of the canal added a perfect touch of charm.

Service

The service was flawless—truly 10 out of 10. Every staff member went above and beyond to make my stay perfect. They were attentive, warm, and proactive, ensuring every need was met before I even had to ask.

Food and Breakfast

The food at the Waldorf was another highlight. Breakfast was exceptional, with a wide variety of delicious options, all impeccably presented and served. Dining here felt like a treat every single time.

Everything about the Waldorf Astoria Amsterdam was fantastic. From the amazing location to the outstanding service, this hotel exceeded all my expectations. It’s the perfect place to stay for anyone looking to experience Amsterdam in true luxury.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carrera-Scott
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katharina Schlaipfer, General Manager at Waldorf Astoria Amsterdam, responded to this reviewResponded 18 December 2024

Dear Carrera-Scott,

Thank you for your thoughtful and detailed review of your recent stay at the Waldorf Astoria Amsterdam.

We are delighted to hear that your experience with us was one of the best you’ve ever had. It’s wonderful to know that our location along the Herengracht canal, in the heart of Amsterdam, provided the perfect balance of accessibility and tranquility. We’re so pleased that you enjoyed the room upgrade, the comfort of the bed, and the beautiful canal views.

Your praise for our service truly brings us joy. We love to hear that our team’s attention to detail and proactive approach made your stay so memorable. It’s also fantastic to hear that you enjoyed the breakfast, with its wide variety of delicious and beautifully presented options.

We’re so grateful for your kind words, and we can’t wait to welcome you back for another exceptional stay. We hope to be your destination of choice in the future.

Warmest regards,

Katharina Schlaipfer
General Manager
Waldorf Astoria Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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