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emrebodur
Izmir, Türkiye

3 Nights for bussiness trip.

3.0 of 5 bubblesReviewed 24 Apr 2022
Not first time. Always choose Accor hotels. This one very sufficirnt location for north NL trips.
But this time I felt some cost cuttings in staff given free in the room. First time I felt this for a 4 star Accor hotel. All the rest is quite ok.
Date of stay: April 2022
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Reviews (544)
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All reviews the sofa bed air con nice room fine hotel on foot hotel is located motorway
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6 - 11 of 544 reviews
Reviewed 3 August 2021

Room is clean and the main bed is comfortable; the sofa bed for my kids are mainly for children as it will be soft for adult. Since the sofa bed is extended, as a result making the room smaller. The choices of breakfast is acceptable with limited hot buffer like 5 in total. Parking fee is Eur3 per day. Location is a bit outside in the green area so it is quiet there but it is next to highway so easy access or travelling to other locations. There is one issue with the bad smell in the hall-way as the room we had in the end which we had to cross several other rooms and there are many pair of shoes laying in front of the door so we informed the staff by the reception when we went out in the morning and when we got back in the evening, the shoes and the smell were still there.

Date of stay: July 2021
    • Value
    • Location
    • Service
Thank yesleo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gaayo Kuitert, General Manager at Mercure Hotel Zwolle, responded to this reviewResponded 9 August 2021

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Gaayo Kuitert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2021

The room was fine, clean, etc, not spacious. The window faces an outdoor sitting area for other guests. Would recommend to ask for other room. Kettle and a few tea bags, no fridge. No desk. Breakfast was not included in the price. The hotel is located away from the city, the area surrounding the hotel itself, apart from the parking, is green, but quite soon towards Zwolle the landscape turns into an industrial estate with wide roads, American style. The limited and distant public transport available is only Monday to Friday. The hotel was pretty empty due to the virus situation I suppose.

Room tip: I would ask for a room above the ground floor.
Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
Thank MaruQueViaja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle, responded to this reviewResponded 15 June 2021

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Gaayo Kuitert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2021

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle, responded to this reviewResponded 31 March 2021

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 January 2021

We booked for the special Christmas days — not too busy given the Corona restrictions . But we didnt feel any warmth from staff or anything that makes it a special stay. No warm holiday greetings in person or holiday message inside the room. We’ve stayed in other Accor hotels during Christmas in France, Morocco, and the MiddleEast, and we have been “spoiled” i guess with the “special treatment” esp, during holidays. Also, there’s no other options for pillows. The one we had was too hard.
The second breakfast was also not coordinated well. We ordered the night before our brekki for the morning. We had to wait up to 8am as on sunday they only serve brekki at that time. It was difficult for our 5-yr old son to wait (he normally eats at 7am), but we managed. Only to be told that our order was somehow misplaced and they couldnt find it. Kitchen had to prepare our order again. Our son was already upset and unruly for a much more delayed breakfast. Then, they found that our order was in the take-away pile or so. Phew!

We have to note that the breakfast to go was quite geenrous. Thanks for that!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank mariar201520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle, responded to this reviewResponded 7 January 2021

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Gaayo Kuitert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2020 via mobile

Large and modern. Easy access for arriving by car with o site parking. Not in the centre of the beautiful town of Zwolle but close; they rent bikes or otherwise a short car ride. Also good for the other neighbouring villages and towns. Hotel was more than 80% empty but: No upgrade even if you hold an Accor Diamond card. Otherwise 4 stars.

Date of stay: July 2020
Trip type: Travelled with family
1  Thank Tito M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle, responded to this reviewResponded 26 August 2020

Dear Tito,

We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Gaayo Kuitert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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